Help Desk Analyst

at Robert Half in Wilmington, Delaware, United States

Job Description

Description We at Robert Half need a Help Desk Analyst, who will be supporting local and field users in a growing company. As a Help Desk Analyst, you will be a creative problem solver who enjoys working in a dynamic and rapidly-changing work environment. Because this Help Desk Analyst role is very visible within the company, you will have the opportunity to make a positive impact on the department and organization. This Help Desk Analyst role is based in the Wilmington, Delaware area and is a permanent opportunity.

Your responsibilities

- Diagnose recurring technical issues and implement solutions to address the root of the problems

- Contribute IT support for productivity software, operating systems, and a variety of other applications used internally

- Independently investigate and implement solutions to technical issues

- Resolve technical help tickets submitted via phone, email, and walk-ups Requirements – Basic networking concepts

- User administration and bug fixing in a client-server environment

- Prior experience with IT support ticketing systems

- Critical thinking, problem solving, ability to work independently

- Proven experience in installing and configuring operating systems, networked and local printers, and business applications

- Microsoft Office Suites experience Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:/// .

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Job Posting: JC255503437

Posted On: Feb 18, 2024

Updated On: Apr 19, 2024

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