at WSFS Bank in Wilmington, Delaware, United States
Job Description
Job DescriptionWSFS Bank is currently seeking a Systems Engineer II on the Infrastructure team. The Systems Engineer II will serve as the primary escalation point for moderate to complex MS Office 365 and Teams and Azure AD/Entra ID problems both on-prem and in the Cloud. This position is for infrastructure engineers who will support the Microsoft framework; and will work with different Microsoft licensing models, managing access, recovery, and resource sharing best practices. In addition to serving as a subject-matter expert, they will be part of a multi-disciplinary team and expected to cross-train with the other infrastructure members to learn multiple areas of additional support at a triage level.
Position Responsibilities:
- Serving as a primary escalation point for Tier 2 and Tier 3 MS Office 365 and Teams and Azure AD/Entra ID problems, accountable for identifying and resolving root-causes.
- Successfully resolve assigned Tier 2 & Tier 3 issues and work outages in accordance with the banks Service level agreements (SLAs).
- Actively and effectively respond to client support tickets & work team queue.
- Engage system users, vendors, and stakeholders to understand and document their needs, requirements, issues, and risks to create understanding for both technical and non-technical groups.
- Writing and maintaining custom scripts and processes to increase automation, system efficiency, and lower downtime via methods such as vCron, PowerShell, and Power BI.
- Follow, and seek to improve, established systems engineering, configuration management, and change management processes.
- Representing the team as a technical expert; portraying professionalism and confidence in critical decision-making.
- Weekly presentation to the infrastructure team of variables, delays, and timeline.
- Active updating of project status within Planner and communication to senior leadership
- Participation in on-call support rotation both during working and after hours for one week per month.
This position follows a hybrid work schedule of a minimum of 3 days a week in the office. Fully remote work is not available. Incumbent must physically be able to work out of a manager-approved WSFS location in the Greater Philadelphia region.
The hired candidate must be legally authorized to work in the United States without an employer-sponsored petition for a visa, such as an H-1B visa. WSFS Bank does not intend to file any visa applications in connection with this opening.
Minimum Qualifications:
- Minimum of 3 years of experience directly responsible for the design or integration of O365 (disciplined in Exchange, SharePoint, or Teams) and Azure/Entra ID (with emphasis on Synchronization, Enterprise Applications, and MFA).
- Previous hands-on experience with on-prem infrastructure (Active Directory and Microsoft Windows Server OS).
- Demonstrated experience with help desk ticketing systems.
- Proficiency in the configuration and diagnostics in at least some of the following technologies: Group Policy, DNS, DHCP, and Active Directory.
- Ability to participate in an on-call support rotation for one week per month, in addition to limited availability to support scheduled projects and DR testing.
- Ability to travel within the WSFS Bank footprint in the Greater Philadelphia region as needed.
- Experience with creation and modification of SSH file automation.
- Strong knowledge of common PowerShell commands and connection methods.
WSFS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
