IDEAS & Accessibility Program Manager

at Lumen in Dover, Delaware, United States

Job Description

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The IDEAS (Inclusion, Diversity, Equity, Allyship, Social Impact) & Accessibility Program Manager will be a motivated and adaptable individual who will focus on supporting the IDEAS office, enabling execution against defined IDEAS priorities. This individual will collaborate with the IDEAS Team, HR Centers of Excellence, as well as internal and external business leaders to ensure effective operation of the office. This role is also responsible for leadership and management of Lumen’s employee accessibility initiatives. This individual should have proven leadership experience in employee accessibility, results-oriented roles, stellar storytelling, and project management skills with a special focus on executive-level advising and establishing strong interdepartmental partnerships. This role is critical to the systematic operating function of the IDEAS team.

The Main Responsibilities

+ Function as project manager accountable for successful project completion of companywide IDEAS projects and events. Employ judgment to make business decisions about things that will impact the project, stakeholders, or company

+ Set program objectives and establish clear measures to successfully define and meet project deliverables and timelines.

+ Develop project progress and status reports (including executive status updates)

+ Assess/Manage risk, impacts and potential alternatives and escalate as required to the appropriate level of management.

+ Exercise considerable latitude in decision-making. May work with outside vendors to identify, develop, and deliver programs and support materials

+ Develop and execute on employee accessibility strategy

+ Conduct assessments of existing tools to determine potential barriers to accessibility. Develop plans for making existing tools and digital content more accessible to employees and candidates with disabilities

+ Collaborate with leaders and appropriate stakeholders to develop policies and procedures to ensure compliance with ADA standards

+ Analyze data to identify trends that may indicate a need for policy changes or other adjustments to programs or services. Prepare reports on findings and recommendations for improving accessibility

+ Develop communications for internal and external audiences in partnership with the communications team

+ Act as mentor and team leader to other teammates

+ Act in place of the CDIO as requested.

What We Look For in a Candidate


+ 12+ years of Human Resources or Diversity & Inclusion experience

+ Experience leading employee accessibility efforts in a large, global organization

+ Experience leading and driving complex projects with multiple work streams spanning different businesses


+ Strategic thinker and planner with the ability to translate strategy to tactics and drive execution and desired outcomes

+ Cross-functional understanding of the HR organization

+ Demonstrated virtual leadership capabilities and ability to work effectively with all levels

+ Desirable location in/near Winter Park, FL, but not required. Ability to travel up to 20% of the time.



The starting salary for this role differs based on the employee’s primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual’s qualifications.

Location Based Pay Ranges

$111,480 – $139,343 in these states: AR ID KY LA ME MS NE SC SD

$117,340 – $146,678 in these states: AL AZ FL GA IA IN KS MO MT ND NM OH OK PA TN UT VT WI WV WY

$123,210 – $154,013 in these states: CO HI MI MN NC NH NV OR RI

$129,080 – $161,348 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

As with the pay range variety that’s based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 332365

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page ( . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.


The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

Salary Range

Salary Min :


Salary Max :


This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. ( We’re able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

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Job Posting: JC255318325

Posted On: Feb 15, 2024

Updated On: Mar 02, 2024

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