at Elevance Health in WILMINGTON, Delaware, United States
Job Description
WARNING: Please beware of phishing scams that solicit interviews or promote work-at-home opportunities, some of which may pose as legitimate companies. Elevance Health requires a completed online application for consideration of employment for any position. We will never ask you for a credit card, send you a check, or ask you for payment as part of consideration for employment.
Director UX Design & Research, Healthcare Products
+ Job Family: Business Support
+ Type: Full time
+ Date Posted:Feb 13, 2024
+ Anticipated End Date:Apr 24, 2024
+ Reference: JR104088
Location:
+ IL, CHICAGO
+ CA, WOODLAND HILLS
+ NJ, MORRISTOWN
+ WI, Waukesha
+ IN, INDIANAPOLIS
+ FL, MIAMI
+ OH, MASON
+ OH, CINCINNATI
+ OH, COLUMBUS
+ CA, WALNUT CREEK
+ KY, LOUISVILLE
+ VA, RICHMOND
+ NY, NEW YORK
+ NH, MANCHESTER
+ WA, SEATTLE
+ TX, GRAND PRAIRIE
+ MI, DEARBORN
+ TN, NASHVILLE
+ NY, MIDDLETOWN
+ LA, METAIRIE
+ MN, GILBERT
+ GA, MIDLAND
+ NV, LAS VEGAS
+ MN, MENDOTA HEIGHTS
+ VA, NORFOLK
+ MO, ST LOUIS
+ CT, WALLINGFORD
+ NC, CARY
+ CA, COSTA MESA
+ MD, HANOVER
+ NJ, ISELIN
+ WV, CHARLESTON
+ DE, WILMINGTON
+ OH, SEVEN HILLS
+ RI, SMITHFIELD
+ CO, DENVER
+ NV, LAS VEGAS
+ CA, PALO ALTO
+ NC, WINSTON
+ ME, SOUTH PORTLAND
+ GA, ATLANTA
+ NY, LATHAM
+ DC, WASHINGTON
+ TX, HOUSTON
+ IA, W DES MOINES
+ VA, ROANOKE
+ MA, WOBURN
+ FL, TAMPA
Description
Carelon’s Product Platforms and Strategy team is looking to hire a Director of UX Design and Research. This People Leader will manage and develop a team of UX researchers and designers responsible for integrating user-centric principles and processes in our Solution and Product design to deliver exceptional experiences for our internal staff users (nurses, physicians, call center intake, admin support) and our external users (Providers, Health Plans clients, members).? This position will work in a hybrid way from any US Elevance Health corporate location. [Internal title:?Director of Systems Support & Programs]
How you will make an impact: ?
+ Leads a team of junior and senior UX designers and researchers working on a suite of clinical solutions
+ Oversees all user research and design activities across the organization
+ Defines vision and strategy for UX and socializes that with key stakeholders in the organization to educate and integrate user-centric strategies into the end-to-end product lifecycle
+ Collaborates closely with cross-functional leaders from IT, product, operations, vendors and other stakeholders
+ Manages backlog of work for team and sets priorities based on enterprise goals, obtains alignment on delivery dates and scope with key stakeholders and ensures timely execution and risk management
+ Ensures design deliverables are high quality, align to style guides and adhere to best practice UX principles
+ Defines methodologies, standards and best practices for user research and UX design and operationalizes them within team
+ Provides leadership in driving innovation in the design team and promotes a design-thinking mindset throughout the organization. Stays up to date on latest design trends, best practices, tools/methodologies
+ Cultivates a culture of cross-functional collaboration, continuous improvement and learning in the team
+ Oversees the delivery of system and soft-skill training and documentation of processes and procedures.?
+ Hires, trains, coaches, counsels, and evaluates the performance of direct reports
Requires a BA/BS in a related field and minimum of 9 years related experience; or any combination of education and experience, which would provide an equivalent background.
Preferred skills and experiences:
-Strong training and experience in User Experience, UX design, user research, product design, Voice of the Customer (VOC), Journey mapping
-Management experience leading teams of UX designers and researchers
-Experience working in a highly-matrixed organization
-Experience in integrating UX principles, design thinking mindset into an organization
-Strong experience in Product and Platform Development environment
-Experience with UX tools such as Axure, Figma, Balsamiq, Adobe XD and Optimal Workshop
-UX with healthcare products such as Benefits Management, UM, PA, Digital Front Doors/Provider Front Doors, mobile apps; With users such as providers, health plans, and members.?
For candidates working in person or remotely in the below locations, the salary* range for this specific position is $131,840 to $237,312
Locations: California; Colorado; Hawaii; Nevada; New York; Washington State; Jersey City, NJ
In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.
- The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Who We Are
Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
How We Work
At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success – for our consumers, our associates, our communities and our business.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discusse
