at JPMorgan Chase in Wilmington, Delaware, United States
Job Description
We have an exciting and rewarding opportunity for you to take your software engineering career to the next level.
As an Amazon Connect Contact Center Software Engineer III at JPMorgan Chase within the Consumer and Community Banking, Operations Technology Voice team, you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way. You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives.
Job responsibilities
+ Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
+ Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems
+ Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development
+ Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems
+ Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture
+ Contributes to software engineering communities of practice and events that explore new and emerging technologies
+ Adds to team culture of diversity, equity, inclusion, and respect
Required qualifications, capabilities, and skills
+ Formal training or certification on software engineering concepts and 3+ years applied experience
+ Hands-on practical experience in system design, application development, testing, and operational stability
+ Proficient in coding in one or more languages including Java, Python, Microservices and integration utilizing Vendor SDK/APIs like Genesys Cloud or Amazon Connect or similar
+ Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages
+ Experience in Contact Center Technology with Omni channel implementation on AWS
+ Strong proficiency working with AWS Services like S3, Kinesis Data Stream, Amazon Connect, AWS Lambda, AWS API gateway, AWS Event Bridge, AWS ECS, AWS CloudWatch, AWS RDS, AWS DDB etc.
+ Experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others.
+ Overall knowledge of the Software Development Life Cycle
+ Solid understanding of agile methodologies such as CI/CD, Applicant Resiliency, and Security
+ Demonstrated knowledge of software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
Preferred qualifications, capabilities, and skills
+ Familiarity with modern front-end technologies
+ Exposure to cloud technologies – AWS
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
