at Cognizant Technology Solutions in Millsboro, Delaware, United States
Job Description
Role: Desktop Support Technician
Location: Millsboro,Delaware (Onsite)
COGNIZANT OVERVIEW
Cognizant Technology Solutions (NASDAQ: CTSH) is one of the world's leading professional services companies, transforming customers' business, operating, and technology models for the digital economy. With annual revenues of ~$16 billion and a market value of ~$35 billion, the company aids prominent clients in adapting to shifts and disruptions within their markets. Cognizant has a 25-year record of industry-leading growth (both organic and through acquisitions) and was recently named to the top 20 of the Fortune Future 50 list - a ranking of U.S. companies with the best prospects for breakout growth.
At Cognizant, we give organizations the insights to anticipate what customers want and act instantly to deliver on those demands so our clients can achieve the goal of every modern business: staying one step ahead of a constantly evolving world. In addition to honors such as being listed #194 on Fortune's 2022 Fortune 500, Cognizant was again named on Fortune's List of the Global Most Admired Companies for 2022.
About the group:
Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about embracing digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the rapidly evolving needs of the digital era. Our holistic approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to run the business in a secure environment.
Role Responsibilities:
*Create, update, and manage tickets in the Customer tool following appropriate proceduraldocumentation.
*Diagnose and resolve Incidents and Problems associated with EUC Equipment and EUC Software, and provide break/fix support, advice, and assistance to Authorized Users. Supplier is ultimately responsible for resolving all Incidents and Problems associated with failure or degradation of Services related to EUC Equipment and EUC Software.
*Identify the scope and impact of an assigned Incident or a Problem and provide operational and technical assistance to remedy the Incident or Problem.
*Provide or coordinate onsite technical support to Authorized Users for maintenance and break/fix activities.
*Provide updates to Incident and Problem tickets in the call management system to reflect actions taken to resolve and Incident or Problems.
*Perform proactive and reactive monitoring and troubleshooting to effectively identify potential Incidents or Problems and attempt to eliminate them before they impact Authorized Users.
Above is a sample and not an exhaustive list.
Required Qualifications:
*Desk Side support / Field Service Experience
*Software and Hardware Troubleshooting
*Windows and MAC OS skills
*Print Management
*Walk up Service Desk Experience at Client sites with excellent Customer facing skills
*Healthcare experience is a plus
Mandatory Skills
(Top 5 Keywords or skills)
Years of Experience
Medium
Expert
Desktop support
5yrs
Expert
ServiceNow
2Yrs
Medium
Active Directory/ Symantec VIP pulse VPN and NW
3Yrs
Expert
MS office Suite
2Yrs
Medium
Hardware and Software Troubleshooting
5 Yrs
Expert
Print Management
3 Yrs
Medium
Walk up Service Desk Experience
3 Yrs
Expert
Customer Facing skills
8yrs
Expert
This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant's applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
*Medical/Dental/Vision/Life Insurance
*Paid holidays plus Paid Time Off
*401(k) plan and contributions
*Long-term/Short-term Disability
*Paid Parental Leave
*Employee Stock Purchase Plan
Cognizant Technology Solutions is an Equal Opportunities Employer and welcomes applications from all sections of society and does not discriminate on grounds of age, sex, color, race, creed, national origin, religion, marital status, citizenship status, ancestry, sexual orientation, gender identity, affection preference, disability status, protected veteran status, membership or activity in a local human rights commission, status with regard to public assistance, or any other classification protected by applicable law. Cognizant is an Equal Opportunity Employer Minority/Female/Disability/Veteran
**Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor... For full info follow application link.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
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Job Posting:
1219406
Posted On:
Dec 04, 2023
Updated On:
Jan 03, 2024
