Regulatory Affairs Manager - Remote

at Lumen in Dover, Delaware, United States

Job Description

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

The Regulatory Affairs Manager is critical to the regulatory and government affairs organization. This position works collaboratively with regulatory attorneys, state government affairs and other internal business units to coordinate and ensure state regulatory compliance, to communicate with regulators, to prepare and aid in the submission of successful state broad grant applications, and to monitor rule-making dockets and comment on the same. Keeps abreast of regulatory procedures and changes. Provides tariff research and interpretation. Provides tariff research and interpretation. May direct interaction with regulatory agencies on defined matters. Directs and performs evaluation of internal operations, controls, communications, risk assessments and maintenance of documentation as related to regulatory compliance and recommends appropriate changes.

The Main Responsibilities

+ Maintains the organization’s ongoing relationships with regulatory commissions/authorities. Coordinates and conducts the assessment of internal controls to ensure compliance as required by regulatory commissions/authorities. Monitors emergency declaration and state commission activities as required.

+ Develops programs and processes to manage complaint cases brought to regulatory authorities and develops process improvements to avoid future complaints. Serves as a liaison between internal advocacy groups and field operations.

+ Advances organization positions with internal and external parties. Prepares and sponsors testimony to governmental or regulatory agencies.

+ Monitors legislative and regulatory activity and keeps the organization informed of such developments. May develop strategies and programs to obtain regulatory approval of the organization’s products.

+ Maintains relationships with regulatory agencies, public safety entities, and with organizations with similar legislative interests.

What We Look For in a Candidate


+ Bachelor’s degree in related field

+ 5 years’ government affairs or regulatory experience

+ Proficient in MS Office Suite

+ Must demonstrate a high degree of integrity due to the nature of information involved and visibility of position

+ Strong verbal and written communication skills

+ Strong analytical abilities

+ Proven ability to manage multiple projects simultaneously, ensuring timely completion and adherence to quality standards

+ Demonstrates initiative and takes ownership of tasks and projects

+ Proactively identifies areas for quality and efficiency improvements and seeks out new challenges


+ 2+ years’ experience in telecommunications industry

+ Master’s degree in related field

+ Knowledge of tariff environments and structures

+ Understanding of 911/NG911 and network outage reporting environments


The starting salary for this role differs based on the employee’s primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual’s qualifications.

Location Based Pay Ranges

$94420 – $118028 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.

$99390 – $124230 in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.

$104360 – $130448 in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.

$109330 – $136665 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.

As with the pay range variety that’s based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

Requisition #: 331796

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what’s included in these checks can be found in the Post Offer section of our FAQ page ( . Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

Salary Min :


Salary Max :


This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. ( We’re able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

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Job Posting: JC251915970

Posted On: Dec 02, 2023

Updated On: Dec 04, 2023

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