Senior Business Development Manager

at Lumen in Dover, Delaware, United States

Job Description

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

As a Senior Business Development Manager, you will utilize a deep understanding of Lumen target customer needs, competitive environment, business opportunities and Lumen global product line. Accountable for Lumen professional services solution strategy for revenue growth, bookings, and profitability.

The Main Responsibilities

+ Assisting the sales organization in the identification of potential opportunities for professional services at new prospects as well as existing customers

+ Proposing and closing solutions to new business opportunities

+ Creating and refining solutions that include professional services

+ Creating proposals and RFP responses, Statements of Work, pricing, customer negotiations and transitioning to the delivery teams

+ Developing Staffing Level of Efforts (LOE) and Resource Requirements utilizing estimation tools and/or facilitating workshops with delivery owners

+ Interface with various Lumen teams including, Marketing, Procurement, Service Delivery, Legal,Contracts, Billing, Product Management, Engineering etc. as required

+ Negotiate appropriate SLASLO terms, Financial terms and other operationally material aspects of a SOW

+ Inspecting system pipeline and providing weekly updates to the internal systems of record

+ Updating the professional services administration modules and team document repositories with appropriate artifacts

What We Look For in a Candidate

+ Bachelor’s degree or equivalent education and relevant experience required; 15+ years of related experience

+ Master’s degree preferred; 3-5+ years of related experience in consulting business development, technical management and/or operational experience

+ Excellent communication skills written, verbal, and presentation skills

+ Excellent planning, decision making and problem-solving skills

+ Ability to multitask by working in a face paced, constantly changing environment

+ Ability to establish and maintain working relationships with individuals at all levels

+ Detail oriented in solution development and SOW creation following SMART framework

+ Ability to efficiently utilize MS Office Suite of Applications specially Word, Excel and PowerPoint

+ Demonstrated level of success in the pre-sales support to consulting and professional servicesopportunities

+ Proven track record of achieving professional goals successfully

+ Industry knowledge of migrations, SLAs, contract terms, service management and reviews, cloud, (SaaS, PaaS, and laaS) platforms (AWS, Azure etc.) managed hosting, colocation, datacenter operations, ITILITSM and IT Services such as ITO, Design & Transition Migration, BCDR, Strategic Consulting, ADM, QA, Remote Infrastructure Management etc.


The starting salary for this role differs based on the employee’s primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual’s qualifications.

Location Based Pay Ranges

$129080 – $190,000 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.

As with the pay range variety that’s based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

What to Expect Next

Requisition #: 331835

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what’s included in these checks can be found in the Post Offer section of our FAQ page ( . Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

Salary Min :


Salary Max :


This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. ( We’re able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

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Job Posting: JC251915913

Posted On: Dec 02, 2023

Updated On: Jan 10, 2024

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