at American Eagle Outfitters in Rehoboth, Delaware, Delaware, United States
POSITION SUMMARY: The Merchandise Team Leader supports the Store Team Leader and is responsible in achieving sales goals, meeting merchandising brand standards and delivering operational excellence through effectively leading a high performing merchandising and stock team. ESSENITAL FUNCTIONS: Put the customer first through Visual Merchandising by delivering flawless execution in Windows, Floorsets, Marketing and 5 Standards to drive Traffic and deliver our seasonal brand and product message. RESPONSIBILITIES: Visual & Operational Execution • Maintain 5 S standards on the sales floor, cash wrap and fitting room ensuring store environment is safe for employees and customers. • Manage all visual directives, mappingand floorset are properly planned, scheduled and executed seamlesslywithin allottedtimeframe. • Generate and analyze merchandise reports and make necessary brand appropriate merchandising moves to maximizepresentation and drive sales. • Oversee and participate in the efficient and productive handling of all merchandise from shipment receipt and processing, floorsets, markdown optimization,FlexFulfillmentand replenishment systems while maintaining stockroom Standard Operating Procedures (SOPs). • Oversees and ensures efficiency of all daily operational procedures. • Executes all daily operational procedures and supports the management team to ensure the store audit compliance and shrink results meet company loss prevention standards. • Leadership • Motivate and inspire the team by developing and delivering a compelling vision and purpose which encompasses American Eagle Outfitter’s Core Values • Act as the leader on duty and consistently models the brand customer service standards and Customer First sellingbehaviors. • Hold the store team and self-accountable for achieving all brand, performance and behavior standards. • Build effective relationships with associates, peers and supervisor to develop a high performing team and customer-centric culture • Lead and participate in productive weekly leadership meetings that align with and drive the business strategy. • Proactively seek personal learning and development opportunities to build leadership skill set and enhance individualperformance • Comply with all AEO Inc. Loss Prevention standards and provide a safe environment for associates and customers. • Ensure all associates training and development initiatives are executed in a timely manner • Drive for Results • Analyze reporting and daily sales trends to make real-time strategic business decisions to drive results. • Lead the use of technology to enhance customer engagement and drive KPI results (BOSS, Store to Door, Social Media). • Evaluate store sales and payroll goals on a daily basis using payroll reports and tools; make scheduling adjustments to meet businessneeds. • Builds customer loyalty through in-store experience, utilization of social media and email capture. • Support the Store Team Leader in the execution of the short andlong termstore business plans to drives KPI results and maximizes business opportunities to include CRM, Loyalty and technology. • Effective use of technology to enhance customer engagement and drive KPI results (BOSS, Store to Door, Social Media) • Contribute to the achievement of all store financial, revenue and expense targets. • Builds customer loyalty through in-store experience, utilization of social media and email capture. • Talent Management • Recruit, hire, develop and retain service team roles to ensure the store is sufficiently staffed to meet the needs of the business. • Train, develop and coach the associate team; provide appropriate level of performance feedback to increase confidence and capability. • Drive employee engagement by recognizing and rewarding employees for outstanding performance. • Ensure that all associate team adheres to all employment practices and policies. • Consistently assess and provide ongoing performance feedback through real-time coaching, scheduled touchbases, individual development planning and the performance review process. • Manage compensation decisions in partnership with the Store Team Leader and District Team Leader for service team. • Develops succession plans to ensure career paths for all associates; encourages associates to pursue internal opportunities. • Recognize and properly resolve customer and performance issues; communicate high priority issues to the Store Team Leader and District Team Leader in a timely manner and collaborates to develop a plan for resolution to minimize risk.
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