Business of IT Communications and Change Management Lead

at Merck in Dover, Delaware, United States

Job Description

Job Description

Information Technology (IT) powers our company to save and improve lives. Within IT, the IT Strategy Realization (ITSR) team’s purpose is to lead value-driven outcomes and accelerate how we transform IT. ITSR does this by delivering on six core capabilities: IT Strategy, IT Value Management, IT Product Management, IT Talent Enablement, IT Communications & Change Management, and IT Continuous Improvement.

As the Communications and Change Management Lead for the Business of IT program you will play a critical role in accelerating IT’s transformation through the development and execution of a strategic communications plan, leveraging best in class organizational change management frameworks and driving integrated program initiatives, ensuring stakeholder needs are at the forefront of value delivery at scale. This role will support the Business of IT program and the IT Value Management value team and report to the Executive Director of IT Communications and Change Management.

Communications Lead

+ Develop and implement communications strategies for the Business of IT program, in partnership with Enterprise Architecture, Finance and other key stakeholders

+ Develop and maintain an integrated view of planned communications across the Business of IT workstreams to ensure synchronicity and coordination

+ Develop and maintain a framework for monitoring the success of communications efforts

+ Work collaboratively with internal and external stakeholders to develop communications, messaging and presentations for diverse audiences across multiple channels

+ Leverage the communications community of practice to socialize key messages for the organization

Change Management Lead

+ Assess the impact of Business of IT initiatives on people, processes and systems and develop change management strategies to address potential resistance and drive adoption of new ways of working

+ Establish and maintain a consolidated view of change initiatives across the value team

+ Leverage change management frameworks, including self service tools, stakeholder assessments, change impacts, readiness assessments, training plans and external thought leadership to support organizational change and value realization

Strategy and Execution Focus

+ Work closely with IT Value Management value team lead and Business of IT Director to ensure strategic alignment and promote consistent communication and understanding of key program initiatives and core capabilities

+ Partner with program enablement team to ensure effective operating rhythm across the BIT program and identify areas for improvement

+ Develop and sustain cross-functional stakeholder relationships to monitor the implementation of critical strategic initiatives, ensure alignment, drive continuous prioritization, and support risk management as needed

Required Skills:

+ Expertise in business communications and organizational change management

+ Personal accountability, autonomy, leadership, teaming, and organizational skills

+ Balance operational and strategic priorities in a fast-paced environment, with multiple stakeholders and levels of leadership

+ Tailor and deliver communications for specific audiences demonstrating a deep understanding of stakeholder needs

Preferred Skills:

+ Work well in a matrixed organization and across global teams to drive alignment

+ Make data-informed decisions

+ Understand core capabilities and strong grasp of ITSR purpose

+ Demonstrate active listening skills to learn, understand and translate business needs into actionable plans and ensure solutions are customer focused

+ Bring a unique perspective that reimagines current ways of working

Education Requirements:

+ Required: Bachelor’s Degree in business, marketing, communications, computer science, information technology, management information systems or related discipline



In accordance with Managers’ Policy – Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders). Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be terminated. Please also note that, where permitted by applicable law, the Company reserves the right to require COVID-19 vaccinations for positions, such as in Global Employee Health, where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission.

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U.S. Hybrid Work Model

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, generally Tuesday, Wednesday and either Monday or Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site

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Job Posting: JC251860689

Posted On: Dec 01, 2023

Updated On: Jan 12, 2024

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