Chief of Staff Operations Strategy and Transformation

at Lumen in Dover, Delaware, United States

Job Description

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

The Chief of Staff (CoS) for the SVP Enterprise Strategy and Transformation at Lumen is a strategic role to enable the execution of its transformation and to help shape strategic initiatives through thought leadership, communication, and flexibility. This role is stepping-stone into more senior roles at Lumen for strategic or P&L ownership roles.

Thought partnership to the Operations leadership team by providing KPIs that directly support the organization’s strategic mission and interpreting the data to help shape strategic initiatives. Since the CoS will also communicate and delegate initiatives to teams, he will support senior leaders’ key decisions by ensuring plans are feasible and can be implemented accordingly throughout the rest of the organization. This individual will also help the SVP identify the areas where they must direct their focus and help streamline activities.

Communication to ensure strategic initiatives don’t become diluted the further they get from Operations leadership. It’s the strategic chief of staff’s responsibility to keep these initiatives on track by adequately communicating the plan and outcome to the entire organization.

Flexibility to tackle varying types of responsibility and challenges depending on the constantly evolving of Lumen transformation journey and ensuring execution of its priorities. This can range from supporting Board document preparation to leading the execution of select initiatives, including partnering closely with the Executive Assistant to strategically manage the leader’s time and help determine fit with the priorities.

In conclusion, this role is both strategic and critical to the systematic operating function of the Lumen Enterprise Operations Strategy and Transformation leadership team and will handle day-to-day activities to allow the SVP to focus on transforming our business.

The Main Responsibilities

+ Be a thought partner to the SVP and help him drive execution across his organization

+ Define and execute direct and extended staff meeting agendas. This includes cadence of town halls, all hands meetings, management meetings, 1 on 1 reviews, and operation reviews.

+ Ensure Executive is thoroughly prepared for all external and large internal meetings; manage necessary prep calls, ensure prep information is consolidated into a digestible format, etc.

+ Partner with HR on people planning (work force planning, location strategy, org structure management, and people metrics)

+ Coordinate and manage organizational goals & objectives

+ Coordinate employee recognition and culture efforts in partnership with HR

+ Partner cross functionally to improve the employee experience

+ Manage internal communications strategy (intra-org and on behalf of the org – partnering with the Communications team)

+ Prepare Executive and External presentations (e.g., Board meetings) through coordination with stakeholders (incl. maintaining presentation up to date)

+ Partner with Executive Assistant to coordinate Executive’s time aligned to internal and external priorities

+ Facilitate cross functional priorities

What We Look For in a Candidate

+ The ideal candidate will have 8-10 years of relevant experience and 3+ years’ experience at manager level

+ Bachelors or equivalent degree in technology related field

+ Proven track record of success in an operational role where executive priorities are translated into actionable plans that can be tracked.

+ Executive presence and excellent communication skills

+ Ability to navigate complex stakeholder management situations

+ Attention to detail across a broad range of contexts and topics

+ Advanced PowerPoint, Excel and Word skills

+ Experience with Business Operations and Planning and Business Transformation

Desired Qualifications

+ MBA or advanced relevant degree

+ 3+ years of experience with top tier management consulting firms

+ International experience working with telecom operators


The starting salary for this role differs based on the employee’s primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual’s qualifications.

Location Based Pay Ranges

$94420 – $118028 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.

$99390 – $124230 in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.

$104360 – $130448 in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.

$109330 – $136665 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.

As with the pay range variety that’s based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

Requisition #: 331709

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what’s included in these checks can be found in the Post Offer section of our FAQ page ( . Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.


The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

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This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. ( We’re able to answer any additional que

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Job Posting: JC251795749

Posted On: Nov 30, 2023

Updated On: Dec 04, 2023

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