at JPMorgan Chase in Wilmington, Delaware, United States
Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.
As a Senior Product Associate in Enterprise Technology Service team, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.
+ Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
+ Considers and plans for upstream and downstream implications of new product features on the overall product experience
+ Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
+ Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
+ Writes the requirements, epics, and user stories to support product development
+ Administers the Control and Operational Risk Evaluation process
+ Coordinates fulfillment of information requests for internal audits and operational risk reviews
Required qualifications, capabilities, and skills
+ 3+ years of experience or equivalent expertise in product management or a relevant domain area
+ Proficient knowledge of the product development life cycle
+ Experience in product life cycle activities including discovery and requirements definition
+ Developing knowledge of data analytics and data literacy
+ Understanding of risk management and controls, regional and local nuances, and governance requirements
+ Ability to adapt quickly to a constantly evolving technological environment
+ Genuine curiosity with a proactive approach to learning
Preferred qualifications, capabilities, and skills
+ Experience with third-party oversight for vendor engagements, including annual vendor risk and control assessments
+ Experience with timely closures of issues and breaks associated with teams responsible applications.
+ Proficiency in Confluence and JIRA
+ Project Management experience
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents and perspectives that they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs. (If you are a US or Canadian applicant with a disability and wish to request an accommodation to complete the application process, please contact us by calling the Accessibility Line (US and Canada Only) 1-866-777-4690 and indicate the specifics of the assistance needed.)
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans