Associate Relationship Management

at Broadridge Financial Solutions in Dover, Delaware, United States

Job Description

At Broadridge, we’ve built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career, while helping others along the way, come join the Broadridge team.

Are you seeking a position within a growing company? Broadridge is hiring! Our mission is to attract, develop and retain outstanding talent. Being a place where exceptionally driven and hardworking people want to work is how we deliver award-winning services to our customers and ultimately build customer value. We are seeking a Customer Success Lead to work with an amazing team on customer-centric focus projects to deliver measured business value and drive solution and retention.

Responsibilities

+ Develop and nurture exceptional relationships with customers

+ Proactively identify unmet client needs and solution product and service configuration to address w/ quality

+ Collaborate with customers to achieve specific data and analytic business objectives

+ Monitor product solution usage in a customer environment

+ Drive customer outcomes, adoption, and customer experience

+ Gather feedback from customers for continual process, service, and product improvements

+ Triage customer issues with speed and urgency, orchestrating resources across the company as appropriate

+ Promote training and education services to ensure successful customer onboarding and readiness

+ Manage and optimize new client onboarding and ongoing program management

+ Make changes and additions to websites as requested by the client on an enterprise level

+ Provide feedback to management on the efficiency of the customer success and support process

Qualification

+ 5+ years as a customer advocate to drive customer renewal and retention

+ Ability to work with the clients and develop the relationships

+ Exceptional executive level communication (written and verbal) and time management skills

+ Strong client interfacing and client relationship building

+ Strong to Advanced Microsoft Excel and PowerPoint skills

+ Strong technical acumen, with proven ability to research, troubleshoot and resolve technical issues presented

+ Ability to serve as a business partner and trusted advisor

+ Digital marketing or experience in a SaaS organization required

Broadridge associates helped us envision our Connected Workplace, a work model that allows associates around the globe to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a companyand ultimately a communitythat recognizes and celebrates diversity in all its dimensions.

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone’s strengths are valued and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status and other protected characteristics protected by applicable federal, state, or local laws.US applicants: Clickhere (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) to view the “EEO is the Law” poster. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation in the event you are unable or limited in your ability to use or access the Company’s career webpage because of your disability. You may request a reasonable accommodation(s) by calling 888-237-7769 or by sending an email to BRcareers@broadridge.com .

Broadridge is committed to creating an engaging workplace for the most talented associates in our industry. On and off-site working provides flexibility by balancing the needs of our clients, teams, and associates. Our Connected Workplace is grounded in the following concepts: Flexible, Accountable, Connected, and Supported. This approach allows us to achieve business goals while supporting meaningful work-life integration for our associates. Broadridges high-performance teams thrive in a culture based on trust and mutual respect that emphasizes outcomesrather than how, when, and where work is done.

We are dedicated to fostering a diverse, equitable, inclusive, and healthy environment. As a leading provider of technology, communications, and data and analytics solutions to businesses around the world, it is critical that we understand, embrace, and operate in a multicultural environment. Every associate has unique strengths, which, when fully appreciated and embraced, allow individuals to perform at their best, leading to our success.

Our goal is to ensure our associates at every level of the organization represent the diversity of the clients we serve and the communities in which we work. We pursue both top-down and bottom-up approaches to advancing diversity, equity, and inclusion initiatives and values into our culture. This is reflected in the varying backgrounds of our over 14,000 associates working in 21 countries around the globe.

Learn about our DEI Program here (https://www.broadridge.com/about/diversity-equity-inclusion) .