User Experience Design Lead

at JPMorgan Chase in Wilmington, Delaware, United States

Job Description

Chase is looking for an experienced, broad-minded Senior Lead Product Designer to provide creative and strategic design leadership within Servicing operations. Design is core to the transformation of product development at Chase, operating as a peer and partner with Product Owners, Engineering, and stakeholders within the business. Financial management tools should demonstrate the same care and craft as consumer software, designed with contemporary user- and human-centered practices.

This transformation requires research and design influence and contributions at the highest organizational levels. Working alongside our Managing Directors, the Sr Lead Product Designer leads the largest and most impactful initiatives within servicing operations, utilizing a facilitative leadership style with senior design, research, product, and engineering leaders

Though without formal direct reports, Senior Lead Product Designers must be comfortable and capable of leading multi-disciplinary teams across the full range of design practice, from up-front research, insights, and strategy, though to ideation, prototyping, and testing, and to delivery of final designs. They don’t need to be expert at every step, but through their leadership and review, their teams execute at a high-level of quality.

Senior Lead Product Designers are expected to be strong partners with senior Product Owners and Engineer Leads, developing product and business strategy, which informs prioritization, planning, and decisions across multiple product teams.

What You’ll Do

+ Advocate for the users’ perspective when collaborating with Product Managers and Engineers to plan roadmaps, gather requirements, and structure the work

+ Drive creation of new product and business strategy at the intersection of user needs and business goals

+ Set expectations within the design teams to standards of quality, and creative direction

+ Contributes to the creation of visions (“north stars”) that make strategy concrete

+ Create strategic design deliverables such as strategy decks, customer journeys, visions of future experiences and evangelize these cross-product “blueprints” across teams

+ Advocate for Accessibility and Inclusive Design practices

+ Prepare design team members for presenting their work to others

+ Support recruiting processes, reaching out to potential candidates, conducting technical assessment of candidates’ design craft capabilities

+ Lead multiple, parallel teams in the design and re-design of end-to-end experiences across our customer and employee facing offerings

+ Oversee upfront user research to better understand user needs and behaviors, and usability testing to see how your solutions work for users, in collaboration with Experience Researchers

+ Advance Chase’s practice in craft capabilities, internally through mentorship and training, externally through writing and conference presentations

Our Desired Profile

+ Lead the delivery of successful shipped products

+ Can direct self and others in both planning and structuring the work, and executing on expected levels of quality

+ Experience leading a program of work through full product development cycles in discovery, concepting, prototypes, specifications, and enablement

+ Significant experience with user-centered and human-centered design approaches

+ Prior work involves leading design teams (with other designers, UX researchers, and content designers) and cross-functional collaboration with senior product managers and engineering leads

+ Expertise in Interaction Design, and strength in Visual/UI Design and Information Architecture

+ Proficiency in adjacent skills such as User Research, UX Writing, Prototyping, and Service Design

+ Facilitation skills and experience employing a variety of methods and techniques to run complex design-led workshops

+ Has driven new business thinking and strategy through their user-centered design work

+ Able to show how their understanding of technical constraints and opportunities informed design solutions; familiar with HTML, CSS, and JavaScript

+ Advocate for Accessibility Guidelines and Inclusive Design practices

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

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Job Posting: JC229308778

Posted On: Nov 25, 2022

Updated On: Dec 23, 2022

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