VP - User Experience (UX) Researcher

at JPMorgan Chase in Wilmington, Delaware, United States

Job Description

In this role, you’ll have the opportunity to:

+ Define and execute a comprehensive research plan.

+ Identify best method or mix of quantitative and qualitative methods based on priorities, research questions, timeline, and resourcing.

+ Design, conduct, and analyze results from a variety of research studies including usability lab studies, remote research, field studies and survey design.

+ Conduct prototype and concept testing to validate ideas and usability

+ Share insights across our team in creative ways to help them understand the needs of our employees and agents, inform design decisions, and improve the usability of our product

The ideal candidate will bring:

+ 5+ years of experience conceptualizing and executing studies in a research-intensive environment.

+ Bachelor’s Degree in a relevant field (Psychology, Cognitive Science, Human Factors, Human Computer Interaction HCI, Human Machine Interaction HMI, Anthropology, Sociology), or equivalent practical experience.

+ Experience working as a mixed-methods researcher (leaning either qualitatively or quantitatively) user research for digital products.

+ Understanding of strengths and weaknesses of different research methods, and when and how to apply them in the product development process.

+ A higher than usual degree of user empathy, and will be able to tell a compelling story about the motivations and intentions of our users, inspiring all stakeholders towards “Aha!” moments.

+ Be able to take sometimes, fuzzy-headed notions and craft those into solid, testable research hypotheses around which you will design and deliver the appropriate research

+ Excellent communication, presentation, interpersonal, and analytical skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization.

+ A passion and capacity to advocate on behalf of our users.

+ A portfolio or case studies demonstrating past work experience and deliverables (e.g., study plans, reports, personas).

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary

Brooklyn,NY $133,000.00 – $195,000.00 / year

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Job Posting: JC229017061

Posted On: Nov 20, 2022

Updated On: Dec 18, 2022

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