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- Excellent communication / listening skills used in identifying and satisfactorily resolving issues that bring about positive changes
- Effective leader with strong decision making, communication, organizational and interpersonal skills
- Over 20 years' experience in ITSM supporting infastructure, end-users, Network, and other areas of technology.
- 16 years' experience in Information Technology installation, maintenance, and operation
- Extensive experience in Network Operation systems
- Other technical experience includes Windows Installation and Upgrades, Word and Excel, Adobe Photoshop, HTML, CSS