Manager, Product Manager- Small Business Bank

at Capital One Services II, LLC in Wilmington, Delaware, United States

Job Description

Job ID: R145687

Center 2 (19050), United States of America, McLean, Virginia

Manager, Product Manager- Small Business Bank

Small businesses are the backbone of America and a vital part of the economy as a whole. Their success is essential to economic growth and prosperity. We believe that confidence is the best business plan. Within Capital One's Small Business Bank (SBB) division, we help our clients stand out with personalized advice and resources that can help them prepare for what's next. We've helped over hundreds of thousands of business owners secure their finances, streamline their cash flow and save time on banking. We provide a variety of competitive savings, checking, escrow, lending and treasury management products. This is supported by our mission to help small businesses succeed. Our clients aren't just our clients-they're our business partners.

Capital One's Small Business Bank is looking for a Product Manager who is passionate about building transformative digital experiences and willing to go above and beyond to help our customers succeed. In this role you will lead efforts to define and launch destination-state acquisitions and marketing experiences, supporting millions of customer interactions. By extending the reach of Capital One, you'll enable small business owners to have awareness of what Capital One offers for businesses, know that Capital One understands their unique challenges and help them to get to where they need to go next. Focusing on delivering capabilities that offer measurable and personalized support for our acquisitions funnel, you'll be delivering value for our small business customers and supporting Capital One's mission of Changing Banking for Good.

As a Product Manager, you'll be leading initiatives and partnering with internal teams to create experiences that lay the foundation for the way customers interact with Capital One and help them achieve their goals. You'll team with world-class Product Managers, Business Analysts, Designers, and Engineers, collaborating on new product ideas from concept to launch and having a direct impact on business objectives. Successful candidates will demonstrate proficiency in product strategy and the ability to deliver digital experiences to market, while balancing small business customer needs and the regulatory landscape of Small Business Bank.

In this role you will:

Relentlessly push to connect in with customer needs and ensure customer is considered in prioritization and trade-off discussions

Set product vision and lead road mapping, goal setting, story writing, prioritizing, project execution, A/B testing, and product roll-out strategy

Collaborate with internal partners by developing and nurturing relationships

Apply strong communication skills to influence product decisions and inspire breakthrough results

Test and iterate in small-scale pilots to validate concepts, refine them to achieve product-market fit, and then scale to drive vertical and horizontal economics

Define learning agenda and key performance indicators (KPIs) to measure success/failure

Regularly and systematically use data to uncover opportunities, track product performance, and drive decision making

Lead a team(s) through rigorous process of test and learn with focus on identifying and developing a minimum viable product (MVP)

Prioritize, negotiate and remove blockers to orchestrate successful launch or optimization

Manage releases + customer support materials, ensure compliance with platform requirements, and shepherd digital channels for customer engagement, communication, and experiences

Serve as subject matter expert, contributing practitioner, thought leader, career guide and mentor to teams

Establish or participate in Design Thinking, Agile, and LEAN rituals which establish rhythm for the team, promote ongoing communication, and iterative refinement of roadmaps

Basic Qualifications:

Bachelor's Degree or military experience

At least 3 years of experience in digital product management

Preferred Qualifications:

Bachelor's... For full info follow application link.

Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace. 

All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. 


Copy Link

Job Posting: 998083

Posted On: Jul 03, 2022

Updated On: Aug 02, 2022