at Capital One Services II, LLC in Wilmington, Delaware, United States
Job ID: R145572
Center 2 (19050), United States of America, McLean, Virginia
UX Design Lead - Card & Bank Experience Design
The Card and Bank Experience Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We're passionate about creating seamless customer experiences across credit card products, bank accounts, and all other Capital One touchpoints. We champion a thriving environment of collaboration, authenticity, and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you're an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we'd love to hear from you.
About the Role:
We are currently seeking a UX Design Lead to join our team. We are passionate about advocating for user needs and delivering world-class products that redefine our customers' day-to-day financial activities. The ideal candidate for this role has a strong UX background, and is a strategic thinker with people management experience. This person will manage other designers while working to bring one of our award-winning and industry-leading products to the next level for our customers.
What You'll Do:
As a leader and maker, you'll be asked to handle responsibilities, including:
Strategy & Planning
Collaborating with technology, product, and business teams to uncover customer and business needs, then translating them into engaging, simple, and intuitive design solutions and understandable concepts that evolve and enhance the product interface and experience
Engaging in portfolio prioritization to help set the strategy and product road map for the team
Managing through shifting priorities to provide clear direction and input on product prioritization and support early product definition
Advocating for the customer through human-centered design methods, including: discovery, research, whiteboard sessions, and user testing
Championing prioritization of design centered product enhancements grounded in research and analysis
Working with partners and teams across various geographies
Embracing and advocating for an experience mindset - this is as important to the work as the results
Leading & Developing Teams
Building and leading successful teams through career development by mentoring, coaching, and elevating others
Guiding team members in strategy, research, alignment, analysis, design critiques, and design execution tasks
Navigating conflict resolution within your team as well as within projects, teams and partner relationships
Discovering & Delivering
Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities
Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams
Driving end-to-end product design by:
Working with researchers to understand customer needs and define opportunities through usability and empathy studies and analyzing data trends
Framing problems, defining insights, and designing new methodologies/practices to serve customer needs
Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes
Planning and facilitating workshops with internal and external stakeholders to align with business needs
Designing within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelines
Storytelling through business acumen and presenting visual concepts to various stakeholders
Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues
At least 5 years of (UX) User Experience and (UI) User Interface Design experience
At least 3 years of experience partnering with Product teams
At least 3 years of experience managing other designers
Preferred... For full info follow application link.
Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.
All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.