at Scientific Games International Inc in Dover, Delaware, United States
Scientific Games (SG) is a global leader focused on delivering an ever-expanding portfolio of lottery and gaming products and services to the world's government-regulated and government-sponsored entities. Scientific Games' global reach is made possible through the expertise, skill and dedicated efforts of its 8,000+ employees who serve lottery and gaming customers in more than 100+ countries on 6 continents.
Lottery games are one of the biggest consumer products on the planet and Scientific Games is the world's largest supplier. Our lottery games have been entertaining and thrilling players since 1973. Most importantly our games fund good causes like education, health and welfare, senior citizens, roads, bridges and the environment.
Scientific Games supports lotteries in more than 50 countries by delivering industry leading marketing and insights, unmatched retailer innovation, developing first class mobile-based products and most recently launching our virtual SG Sports betting platform.
We are looking for employees interested in helping Scientific Games strengthen our position as the world's foremost leader in lottery products and services.
Field Service Tech I
Location: Dover, DE & Surrounding Areas
Field Service Tech's will be travelling LOCALLY to multiple sites to complete jobs every day.
If the idea of speaking to customers and addressing their Lottery machine service break-fix, installation and preventative maintenance needs appeals to you then we'd love to hear from you at Scientific Games. We are hiring field service professionals, no lottery industry experience required. Scientific Games is a different kind of Service Company, where we put making sure our staff has all the tools and training to complete the job the first time our number one priority. Customer first focused, from customer service training and Lottery equipment including to company-paid uniforms, shoes, mobile phone, competitive pay, Company vehicle & tools, safety benefits, and excellent health, paid holidays, and PTO (Paid Time Off) dental and vision benefits.
If we are a good fit, you will spend your days caring for customer needs and looking after any concerns they may have about their lottery equipment service. You'll help them resolve equipment and communication concerns, new installations and preventative maintenance needs identifying their lottery care needs and make recommendations on providing the best services. You'll be part of a team that is customer service focused on creatingrevenue and keepingcustomers selling lottery tickets.
We'll teach you all kinds of cool stuff in this exciting industry of Lottery and Gaming! You will learn all about lottery/gaming terminals, IT communications, software, and providing the best customer service. Youwill enjoy independence aswell as support, because you'll be working with a team of like-minded, positive service professionals who will help support you in achieving your weekly service goals.
Working with Scientific Games means good compensation, respect from your employer, opportunities to advance, an outstanding group of people to work with, and plenty of engaging, rewarding technical and customer service work
What you would be responsible for:
Provide an uncommon customer experience using your technical skills
Communicate the value of our services and match products with customer needs
Build and maintain strong, long-lasting customer relationships
Solve your customers' challenges the first time, owning it
An understanding of and some experience with troubleshooting computer software and hardware technologies
Excellent interpersonal, verbal, and written communications skills, with proven technical and customer satisfaction skills
Promptly respond to customer/management request and feedback.
Proven self-starter with motivation and ability
Great organization and time management skills that allow you to handle
multiple responsibilities efficiently and promptly
Strong judgement and problem-solving skills to determine most cost effective repair/resolution to minimize customer downtime
Ability to prepare and analyze reports to identify product failure trends and
service ability issues
Ability to lift, install and move large self-service equipment (Occasionally lift or move up to 50 pounds)
High School Diploma or equivalency
Pass background check and a clean driving record (No more than 3 speeding tickets in the last 5 years).
SG is... For full info follow application link.
SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, sexual orientation, veteran status, or on the basis of disability or any other federal, state or local protected class. If you'd like more information about your equal employment opportunity rights as an applicant under the law, please click here EEOC Poster.