at Capital One Services II, LLC in Wilmington, Delaware, United States
Job ID: R148617
Knolls 5 (12022), United States of America, Glen Allen, Virginia
Bilingual Work at Home Customer Experience Coordinator-Retail Bank
More Than Just a Bank, More Than Just a Career
Your Voice is our voice. We'll champion you.
The best people listen and then say, "How can I help?" That's what we do at Capital One. It's how we take care of our customers. It's how we're changing banking for good, with compassion and real solutions. Money can be stressful; getting help shouldn't be. Our Customer Care team is supported and empowered to be the best people to people. And we'll have your back every step of the way. That's life at Capital One.
More Than Just Training, More About You
At Capital One, it's important that our associates have the necessary skills and know-how to succeed in their roles and best serve our customers. For that reason, we invest heavily in both formal and informal learning development opportunities. Through these training programs and your day-to-day work, you'll find that successful associates at Capital One will:
Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change
Demonstrate a strong customer focus rooted in empathy
Communicate effectively with peers, management and customers
Exercise good judgment and independent decision-making skills
Demonstrate exceptional listening, questioning, call control, and de-escalation techniques
Be proactive, have effective time management and organizational skills`
Display dependability with a solid attendance record
Have strong technical troubleshooting techniques
Maintain sufficient reliable private internet connection, not supplied by use of cellular data (Not a hot spot).with the ability to hardwire via ethernet cable
Ability to sit in front of a PC/monitor, taking phone calls using multiple systems for extended periods of time
$20 per hour
An additional 5% applies to Wilmington, DE and 10% for McLean, VA
More Benefits, More Health, More Wealth, and More Life
Capital One believes in encouraging you to fill up your cup and come back fresh. Combine that with above and beyond benefits and you might be onto something.
Medical, Dental, Vision, Prescription coverage Day 1
Paid Time Off
Wellbeing offerings such as backup childcare and Mental Wellness support
Paid Training and Development offered quarterly
Flexible Spending Account
Life Insurance as well as Disability
401 K and Stock Purchase Plan
"At Capital One, we strive to attract the best people to give them the opportunity to be great."
- Rich D. Fairbank, Chairman, Founder and CEO
We believe in the Power of one
High school diploma, GED or equivalent certification
Have at least 2 years customer service experience or 2 years of call center experience
Fluent in Spanish and English
Work at Home Technology Requirements
A secure home office environment that is free from background noise and distractions
A reliable private internet connection that is not supplied by use of cellular data (hot spot)
Cable or fiber connections are preferred
Internet service download speeds must be at least 5 mbps, with 10+ mbps preferred - check your download speed using a speed test. A sample one can be found. To test your home internet from your personal computer at home, type into the web browser of your personal computer.
Sustained ability to maintain latency less than 250 ms in voice calls is required
Hard wired connectivity is preferred, any use of wireless connectivity must be Private (non-public) and password protected through WPA2-PSK (AES) encryption. If you have any questions about your encryption, please consult with your internet provider
A private network is password protected where you have ownership or line of site to every device on the network
Capital One reserves the right to request proof of internet provider, speed and service... For full info follow application link.
Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.
All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.