at Capital One Services II, LLC in Wilmington, Delaware, United States
Job ID: R148447
Center 2 (19050), United States of America, McLean, Virginia
Design Portfolio Manager - Card & Bank Experience Design
About the Team:
The Card & Bank Experience Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We're passionate about creating seamless customer experiences across credit card products, bank accounts, and all other Capital One touchpoints. We champion a thriving environment of collaboration, authenticity, and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you're an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we'd love to hear from you.
About the Role:
We're seeking a Design Portfolio Managerto join our team to support our Card & Bank Experience Design team.
Design Portfolio Managers at Capital One are leaders and creative problem solvers. They're experts at building authentic relationships, improving team cohesion, understanding and aligning to a strategic direction, and enabling teams to stay focused on delivering world-class products that profoundly improve our customers' lives.
In this role, you'll support a portfolio team, partnering closely with the Senior Leader and their Program Leads to drive objectives forward and create space for designers to thrive.
You'll report to the head of Design Operations, and stay connected with the other Design Portfolio Managers on your team, partnering to define best practices, collaborate on shared problems, take ownership of horizontal processes, and create consistency in our Experience Design organization.
What You'll Do:
Serve as a trusted advisor and thought partner to your Senior Leader and Program Leads
Partner with your Senior Leader and Program Leads to determine and articulate priorities and work to be done
Maintain a holistic view of the work happening on the team in order to make connections, identify opportunities, and ensure alignment to strategic priorities
Drive momentum by advising on team direction and alignment
Advocate for the prioritization of initiatives that serve our customers and drive business and design objectives
Team Health & Resourcing
In partnership with Program Leads, track, forecast, and solve for staffing needs -from short-term sprints to long-term growth
Coordinate team growth processes (for example, hiring and onboarding employees, managing contractor engagements, etc.)
Partner with leaders and the operations team on maintaining a well-managed budget and team headcount
Monitor team and individual capacity, enablement, and energy levels to create a full view of the team's wellbeing
Engagement & Culture
Identify needs and create a strategy to establish rituals and norms that support a culture of growth, inclusion, and authenticity
Cultivate and maximize situational awareness by building relationships and fostering open communication across all levels of the team
Embrace, advocate for, and evangelize the impact of design and an experience design mindset
Operations: Global & Local
Collaborate with peer Design Portfolio Managers and the Head of Operations to improve shared systems, processes, and rituals for the org at large
Support and socialize those systems, processes, and rituals within your portfolio team
Identify best practices and create documentation, templates, and resources
Develop direct reports through mentoring, coaching, and performance management
Guide team members in strategy, alignment, process improvement, and change management
We think you'll love this role if you...
Approach your work with curiosity and dig in to understand the "why."
Comfortably partner and communicate with executive leadership, peers, and team members
Zoom in and out readily and know what level of detail serves you best in various situations
Manage ambiguity and change with patience and grace
Basic... For full info follow application link.
Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.
All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.