Loan Review Specialist (Remote)

at Discover Bank in New Castle, Delaware, United States

Job Description

Discover. A brighter future.

Great News!

We offer 100% remote, combo, or on site - it's your choice! You do need to live in Ohio, Utah, Arizona, or Delaware (and surrounding area).

And... After you join the team, Discover will provide eligible employees with a one-time allowance of $500 to cover the costs of setting up a home office and a monthly internet reimbursement of $60.

Job Description

Class Start Date: August 22, 2022

Shift Requirements:
10:00 AM to 6:30 PM Eastern Daylight Time
12:00 PM to 8:30 PM Eastern Daylight Time

Competitive Wage:  Starting wage of $17.00 per hour with shift differential opportunities + 20% weekend premium pay

Full Time Benefits
We could say there are too many to list, but it's worth it to share the good news!
Starting DAY ONE (yes, you heard that correctly - NO WAITING PERIOD), you can take advantage of our amazing benefit package, designed with you and your future in mind! Check out the full list:

Paid time off (at minimum, 20 personal days + 7 holidays per year)


Education Assistance: fully paid Bachelors and tuition assistance & reimbursement options

401K with company matchand fixed contribution

Employee Stock Purchase Plan
What You'll Do

Handle routine customer service inquiries and problems for one to three call type functions via telephone, digital or chat channels through effective communication and problems solving skills. These routine customer service inquiries require the use of standard screens, scripts and procedures.

Navigate a computerized system for responding and/or troubleshooting to customer questions. Must have excellent verbal communication and problem-solving skills, as well as being comfortable with multi-tasking, as needed.

How You'll Do It

Bring empathy to customers inquiries

Review loan documentation to confirm accuracy & collect any additional information/documents

Utilizes multiple systems to respond to, troubleshoot and document customer inquiries

Leverages 2 standard screens, verbatim scripts and procedures

Builds the Discover Financial brand by providing industry-leading care and innovative solutions

Qualifications You'll Need
The Basics

Strong verbal communication and problem-solving skills

Ability to multi-task, as needed, to get the job done

Preferred Qualifications

Spanish/Bilingual Speaking

Bonus Points If You Have

High School Diploma or GED

1+ years of experience in related field

A quiet workspace

Internet service with a minimum speed of 5mbps

Personal smartphone or a tablet

Benefits you might not have expected

Employee Assistance Program Counselors

Discover Care@Work Family Assistance Program (Discounted childcare at participating centers, free membership, and subsidized Backup Care Services)

Perks at Work (access discounts from over 30,000 merchants, earning WOW Points while you shop)

Opportunities to volunteer in the community

Development groups and training

If you do choose to work onsite, we have a full service cafeteria featuring Starbucksand subsidized mindful options, as well as access to our Fitness Center. We also have onsite Health Clinics

With us, you'll do meaningful work from Day 1. Ourcollaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together.And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies.We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

What are you waiting for? Apply today!

The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.

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Job Posting: 994439

Posted On: Jun 27, 2022

Updated On: Jul 06, 2022