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Shift Manager - Table Games

at Bally's (Dover Downs) in Dover, Delaware, United States

Job Description

Description

Major Focus:

  • Knows and abides by Bally’s Dover policies, procedures, internal controls, and courtesy guidelines.
  • Performs all duties in accordance with state gaming regulations and laws.
  • Maintains & continually updates knowledge of regulations set forth by the Delaware Lottery and the Division of Gaming Enforcement regarding table game operations.
  • Ensures the overall responsibility for a smooth and effective running of the assigned Table Games and Poker Area or pit(s).
  • Acts as Casino Shift, Assistant Shift Manager, Pit Manager or Table Games Supervisor as needed.
  • Ensures all scheduled tables are manned and ready at the beginning of the shift.
  • Safeguards the company's assets assigned.
  • Reports all suspicious activities.
  • Assists in coaching, evaluating, counseling, and rewarding Employees while maintaining efficient personnel records.
  • Manages subordinate supervisors who directly supervise Table Games and Poker personnel.
  • Ensures that Employees are kept well informed of all pertinent information including property/departmental goals and objectives.
  • Promotes safety awareness to minimize work related injuries.
  • Enrolls new guests in the players club.
  • Maintains complete knowledge of complementary procedures as well as the ability to evaluate guests worth, ensuring that qualified quests are taken care of through the complementary process.
  • Displays fair treatment with respect to disciplinary action producing documentation, as necessary.
  • Has complete knowledge of Credit Procedures for issuance and proper record keeping.
  • Resolves guest & employee issues/disputes.
  • Adheres to department and property policies and procedures.
  • Maintains knowledge of property information.
  • Makes suggestions for improvements in overall operations with emphasis on increasing guest satisfaction, revenues, as well as reducing costs.
  • Mentors managers, supervisors, and front line staff assisting in their professional development and growth.
  • Produces performance appraisals for direct reporting Employees.

 

Other Duties & Responsibilities:

  • Monitors labor resources to ensure maximum effectiveness in guest service while realizing full profit potential.
  • Represents the Company in the most positive manner with guests, co-workers, managers, and vendors. 
  • Has complete knowledge of Credit Procedures for issuance, redemption and proper record keeping of markers.
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Job Posting: 994409

Posted On: Jun 27, 2022

Updated On: Jul 27, 2022