Senior IT Product Analyst/Associate Product Manager

at Merck in Dover, Delaware, United States

Job Description

Job Description

Our IT team operates as a business partner proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver the services and solutions that help everyone to be more productive and enable innovation.

The Research and Development Sciences (RaDS) value team in our Company’s Research and Development (R&D) IT brings together product management, engineering and data science expertise to enable data and technology products and services that accelerate our scientists’ ability to discover and develop innovative medicines that change the course of human health. In the RaDS value team, the Product organization is responsible for implementing technology products and associated services to advance the drug discovery and development pipeline.

We are seeking a Senior Product Analyst who will assist Product Managers in executing strategy for Inventory and Sample Management as part of the Experiment Design and Execution (EDE) Product Line. The role offers the chance to work on a high-profile project with the ability to impact how lab-based research is conducted and accelerate innovative drugs to market. You will be comfortable collaborating with all levels of scientific and RaDS IT staff to analyze and distil scientific workflows from which to generate requirements. Success will be the acceptance and adoption of these new solutions by the scientists targeted for each release. You must be able to relate to our scientists’ needs and be a passionate advocate for their perspectives through all phases of product development.

This is a good opportunity for someone with experience in business analysis to further develop their skills and learn more about IT product management.

Note that location is flexible. Colleagues are located near our Company sites in West Point (Pennsylvania), Boston, South San Francisco, Austin (Texas) and New Jersey.

Key tasks:

+ Provide day to day support function to the EDE Product Team, ensuring user success of developed solutions.

+ Conduct user interviews, and work with support teams to identify problems and document them.

+ Work with IT staff and labs to proactively map these workflows and needs.

+ Synthesize data, observations, and other research into insights to help inform product strategy and decisions.

+ Author requirements, test scripts and user facing documentation.

+ Work with offshore/remote teams and software vendors to explain requirements.

+ May lead small to medium sized projects with guidance from Product Managers.

+ May be required to perform other related duties as required and/or assigned.


Education Minimum:

+ B.A./B.S. in a relevant technical or scientific discipline (such as life sciences, informatics, computer science, computer information systems, statistics/biostatistics).


+ 6+ years of relevant experience.

+ Ability to quickly grasp new technological and scientific concepts.

+ Ability to demonstrate curiosity and flexible thinking to get to the underlying issue and define the problem.

+ Ability to demonstrate analytical problem-solving skills and the ability to work with varying levels of ambiguity across multiple projects concurrently.

+ Strong written and verbal communications skills and the ability to interact with both technical and non-technical stakeholders and users.

+ Ability to prepare for, support and facilitate workshops with vendors and internal users.

+ Ability to deliver presentations and/or training.

+ Ability to work in a team of multidisciplinary scientists and IT personnel, and operate effectively in a matrix environment; team player yet able to work independently.

+ Ability to lead small teams in implementation efforts including requirements analysis, design, testing and adoption for end users.


+ Demonstrable knowledge of problems facing scientists working a drug discovery lab.

+ Ability to work collaboratively with vendors to address business problems.

+ Familiarity with user centered design and UX principles.

+ Familiarity with Cloud based software and terms.

+ Experience within the biotech or pharmaceutical industry.

+ Has worked with LIMS, ELN or other laboratory software systems.

+ Comprehension of laboratory processes and methods.

+ Understanding of the Product Life Cycle of software products.

+ Familiarity with agile software development processes.

Our Support Functions deliver services and make recommendations about ways to enhance our workplace and the culture of our organization. Our Support Functions include HR, Finance, Information Technology, Legal, Procurement, Administration, Facilities and Security.

Who we are …

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world’s most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for …

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us-and start making your impact today.


In accordance with Managers’ Policy – Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.


New hires in office-based roles in the US & Puerto Rico will be required, subject to applicable law, to demonstrate that they have been fully vaccinated for COVID-19 or qualify for a medical or religious exemption to this vaccination requirement that can be accommodated without an undue burden to the operation. However, subject to applicable law, employees working in roles that the Company determines require routine collaboration with external stakeholders, such as employees in health services, customer facing commercial, or research based roles, will be required to be fully vaccinated as a condition of employment.

Current Employees apply HERE ($1533/rel-task/3001$14.htmld)

Current Contingent Workers apply HERE ($4020.htmld)

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here ( if you need an accommodation during the application or hiring process.

For more information about personal rights under Equal Employment Opportunity, visit:

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Job Posting: JC217191618

Posted On: Jun 26, 2022

Updated On: Jul 04, 2022