Associate UX Designer

at Sallie Mae in Newark, Delaware, United States

Job Description

When you join Sallie Mae, you become a champion for all students.

We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.

Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way.

We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other.

This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work.

Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.

We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills.

Come do more than join something, change something. For students, for future generations, for the future of education.

What You’ll Contribute

UX Designers power the transformation of multi-channel digital products and services, practicing the craft of user experience as an integral member of full-cycle product development teams; conducting ideation and design strategy efforts with partner product owners and development teams; directly taking on interaction design and information architecture questions for complex products and processes; and steering iterative cycles of concept creation, prototype refinement, and customer feedback.

An Associate UX Designer can help facilitate design strategy and customer discovery / learning projects, contribute to product design efforts small and large in collaboration with other designers, demonstrate the impact of customer centric approaches, and apply design group processes and tools while growing their professional experience and perspective.

We are seeking an adept and innovative practitioner who will directly evolve and enhance the full spectrum of Sallie Mae’s digital experiences and business channels serving ~10 million active customers, including and all customer-facing applications, offerings, products, information, and tools, as well as our multi-channel customer-service experiences, business partner and operational portals, and native mobile apps.

As an Associate UX Designer, you will be a member of a high-performing and innovative group of strategists, content writers, researchers, and developers driven to help define and deliver game-changing, end-to-end digital experiences that simplify the complex across digital platforms and devices. You will assist senior design staff and UX leadership in partnering closely with stakeholders in Product, IT, Marketing, Operations, and Analytics to achieve high-value outcomes, and position design effectively to pursue and deliver innovative, experience-led product strategies. You’ll be a key contributor to Agile teams validating business hypotheses and supporting delivery through design.

You are an ideal candidate if you love what you do, are energized by solving customer and business problems to deliver elegant design solutions, and would like to shape our culture with your contagious enthusiasm. You have a proven record, curious mind, embrace challenge, are outcomes oriented, and desire to improve things. You are skilled at human-centered design and UX practices and have a critical eye for design quality.

What You’ll Do

+ Participates in design activities throughout the product and service life-cycle, from building understanding and empathy, through ideation, product definition, iterative design and delivery, going-to-market, and evolution

+ Draws from the full spectrum of design disciplines including interaction design, service design, design research, information architecture, visual design, content design, design strategy, etc. to improve customer experiences from end to end

+ Works collaboratively with partner making disciplines such as Engineering, and Product Management on framing problems, discovering insights, crafting effective strategies, contributing to strong experience-centered visions, defining concepts and prototypes, and advancing iterative development of new and existing offerings

+ Participates in simultaneous efforts for a key customer segment or group of related product and service offerings across digital and real-world channels

+ Combines design thinking, lean methods, and agile delivery practices in support of integrated delivery, continuous learning, and strategic alignment

+ Undertakes user-centered approaches to exploring new capabilities such as machine / artificial intelligence, automation, and conversational experiences

+ Defines and communicates intended end-to-end user experiences to product development audiences and stakeholders

+ Participates in learning (design research) efforts to validate hypotheses and assumptions, generate insights, and gather feedback for enhancing user experiences

+ Contributes to the evolution of design systems supporting products, services, and interactions across applications, form factors, and channels

+ Works closely with the business by being the voice of the customer and balancing business goals and user satisfaction

+ Helps senior Design staff and UX leadership educate partners and peers from other disciplines on user experience

+ Enhances group collaboration and team consensus.

+ Cultivates an environment where others feel valued regardless of their organizational level, experience or background

The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.

What You Have

Minimum Education, Skills and Experience Required

+ Bachelor’s Degree in Design, Human Computer Interaction, related degree, or equivalent professional experience

+ Experience designing digital products, services, and experiences, including web-based, mobile, desktop, agentive, embedded

+ Rigorous approach to Lean UX design technique, with careful attention to detail and heart for experimenting, all while maintaining agility and openness

+ Understanding of user-centric design methods and processes, design thinking, and empathic lenses for problem-solving

+ High-proficiency with contemporary tools for expressing design guidance and illustrating intended experiences

+ Strong collaboration, facilitation and communication skills

+ Knowledge of Accessibility (WCAG Compliance) standards

Preferred Education, Skills and Experience

+ Experience working on financial websites

+ Experience with Design Thinking

The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.

Not the right fit? Let us know

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Job Posting: JC217008748

Posted On: Jun 24, 2022

Updated On: Jul 16, 2022