Senior Business Systems Analyst

at MetLife in Wilmington, Delaware, United States

Job Description

Job Location: United States : Delaware : Wilmington

Role Value Proposition:

Elicit, document and manage functional requirements. Act as a primary liaison between business users and the system development/quality assurance project team. Manage user expectations, changes to requirements and project scope.

Key Responsibilities:

+ Perform requirement gathering and identify, track, escalate, and resolve business systems issues

+ Assess, research, analyze, and document stakeholder needs, selecting the appropriate information gathering and/or modeling technique to elicit requirements

+ Develop detailed test cases, execute them, and share results with business and tech managers for approval

+ Work jointly with developers to solution and provide cost and time estimates on fixes and enhancements

+ Develops system related procedures/manuals, and provides system training

+ Performs longer term analysis and design of systems and hardware to maintain the production environments

+ Work with end users to determine business need/requirements for new/enhanced systems or applications

+ During planning, facilitate story estimation sessions with the developers and prioritize stories with key stakeholders

+ Throughout the execution of project, meet with development team members to answer questions, clarify requirements, and review/verify the implemented solution

+ Conduct formal reviews or showcase the new functionality to key stakeholders and obtain sign-off

+ Identify improvement opportunities (proactive and reactive)

+ Elicit and clearly document business and systems requirements

+ Assess business process and system inefficiencies

+ Identify ways to increase adoption and customer satisfaction

+ Demonstrated fluency in business processes and process differentiation

+ Ability to analyze and synthesize business requirements, including recognizing patterns and conceptualizing processes

+ Understand and negotiate needs and expectations of multiple stakeholders

Essential Business Experience and Technical Skills:

Proficient knowledge of application systems. Proficient problem solving. Basic relationship management. Proficient analytical thinking. Proficient application design/architecture. Proficient it project management.

Experience and Education: 5-7 years, BA/BS in Comp Science/IS.

Salary Grade



Hybrid role commutable to the above listed office location

Business Category

Global Tech

Number of Openings


Contact Information

Jen Joseph

Hiring Manager

Prasanna Ravella

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers."


MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.

We are one of the largest institutional investors in the U.S. with $642.4 billion of total assets under management as of March 31, 2021. We are ranked #46 on the Fortune 500 list for 2021. In 2020, we were named to the Dow Jones Sustainability Index (DJSI) for the fifth year in a row. DJSI is a global index to track the leading sustainability-driven companies. We are proud to have been named to Fortune magazine’s 2021 list of the “World’s Most Admired Companies.”

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

We want to make it simple for all interested and qualified candidates to apply for employment opportunities with MetLife. For further information about how to request a reasonable accommodation, please click on the Disability Accommodations link below.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

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Job Posting: JC217000991

Posted On: Jun 24, 2022

Updated On: Jul 13, 2022