Director of Technology

at Capital One Services II, LLC in Wilmington, Delaware, United States

Job Description

Job ID: R147686

Locations: TX - Plano, United States of America, Plano, Texas

Director of Technology

The Director, Technology - FS Data Command Center Leader is a critical position supporting senior leadership, enabling leaders to execute strategic work while ensuring operational rigor. The Command Center Leader is a leader of leaders, responsible for developing, implementing, and sustaining the following four strategic areas foundational for the success of the leaders of FS Data: 1) Strategy, 2) Operational Excellence, 3) Communications, and 4) Organizational Capability.

Candidates should have a passion for data & technology, strong strategic command, an engaging executive presence, exceptionally strong written and verbal communication skills, expertise in relationship-building, and the ability to manage multiple projects and deadlines at once. Candidates should be excited about improving the daily lives and development of our data talent and help our leaders advance our strategy at scale.


Serve as a strategic thought partner for our FS Tech & Data leadership team, helping guide the operations and management of the organization.

Act as a central point of contact between the FS Data leadership team, as well as with the FS Tech & Data Command Center, and other key partners. Ensure alignment of leaders across the organization.

Prioritize and focus leaders in a number of key areas (goals, talent strategy, budget etc). Aid the leadership team in strategic planning, uncovering critical efficiencies and preventing duplication of effort.

Understand the organization's strategy and vision, lead the LT to drive and track goals and priorities. Tackle and solve issues through escalation and articulate the issues that need to be done to elevate the team and allow easy accountability.

Assist the leadership team with strategic planning including financial and resource planning in collaboration with key partners, including the FS Tech & Data Command Center team, LOB Command Center teams, Finance, and HR.

Create and manage effective, scalable processes to manage operating rhythms. Requires an ability to lead and influence to inject new operational processes to drive executional discipline and excellence.

Work closely with all business units and functions to align operations with strategy. Influence across all levels of the organization and across organizations.

Work with the leadership team and communications team to plan and execute key messages and deliver to internal and external audiences with a high priority on consistent, frequent organizational communications.

Develop relationships within direct and extended team members to be able to act as an informed and helpful sounding board and thought partner.

Own and drive the data talent strategy and execution for FS working across multiple teams to ensure an integrated solution that will be sustainable and scalable

The Successful Candidate Will:

Demonstrate strong communications proficiency, including across teams and organizations, and have experience utilizing oral and written communication skills along with presentation skills

Have the ability to multitask with simultaneous projects and tasks, while demonstrating urgency, prioritization, and ownership to drive issues to completion

Possess excellent organizational skills and the ability to be goal/execution-oriented

Be able to react seamlessly to change in priorities and delivery focus

Be self-motivated

Be capable of balancing strategy and tactical delivery

Execute a strategic approach to all things especially process and operations

Act as a thought partner to leadership

Have experience leading a team

Basic Qualifications:

Bachelor's degree

At least 7 years of experience in Project Management, Process Management, or Agile Delivery

At least 5 years of experience managing stakeholders across different business functions

At least 5 years of people management experience

Preferred Qualifications:

Master's Degree in Business Administration

3+ years... For full info follow application link.

Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace. 

All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. 


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Job Posting: 992126

Posted On: Jun 23, 2022

Updated On: Jul 01, 2022