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End User Computing Technician MDM

at Perdue Farms Inc - Georgetown in salisbury, Maryland, United States

Job Description

Summary

To maintain and improve the reliability, consistency, and quality of end user services to the end-user using cost-effective technologies and innovative maintenance and tuning techniques. Install PCs (Physical and Virtual) and related hardware. Investigate hardware and software problems and performs system hardware and communication connection repairs. Perform basic diagnostic testing.  Train Tier 1 staff to improve First Call Resolution (FCR).  Work to automate processes wherever possible.

Principal and Essential Duties & Responsibilities
  • Ensures that the objectives of customer/supplier relationships are met or exceeded for all applications supported by the End User Computing team.
  • Images and configures company-issued desktops and laptops according to standards.
  •  Establishes rapport with teammates on the EUC team, including development of Subject Matter Expertise which you share freely among them. Establishes credibility and respect within the IT department and among customers through hard work, knowledge, and professionalism.
  • Creates or maintains accurate documentation as assigned for all systems and projects supported by the End User Computing team.
  • Contributes to projects as assigned, ensuring cost, quality, and schedule constraints are appropriately addressed.
  • Responds, updates and resolves the service tickets assigned for PC and voice operational issues, adhering to the defined customer service response timeframes.  Communicates and escalates problem issues and resolutions with customer, team and management according to defined standards
  • Manages/maintains the hosted virtual desktop infrastructure and related interaction with other IT components (e.g. directory and files services), as well as associated documentation.
  • Manage/maintain the mobile device management infrastructure and related interaction with other IT components (e.g. directory and files services), as well as associated documentation.
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Job Posting: 989059

Posted On: Jun 17, 2022

Updated On: Jul 17, 2022