at Sallie Mae Inc. in Newark, Delaware, United States

Job Description

When you join Sallie Mae, you become a champion for all students.   We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.   Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way.   We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other.   This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work.   Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.   We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills.   Come do more than join something, change something. For students, for future generations, for the future of education.   What You'll Contribute The collector is responsible for performing collection activities in an effort to recover losses from assigned accounts. Collector will locate and communicate with debtors via the telephone and written notices in order to obtain repayment in full or to establish acceptable payment arrangements. Additionally, collector will resolve issues of a non-routine nature as necessary as well as perform skip tracing and contract observance functions to ensure compliance of all company, client, and federal and state regulations   What You'll Do
  • Communicate with debtors in regards to the repayment of their delinquent debt
    • Achieves assigned goals (fee, postdate, liquidation, and/or consolidation apps taken - specified by line of business).
    • Makes required number of phone calls daily as determined by management.
    • Profiles debtors and obtain financial information. Updates demographic and financial information on each call.
    • Negotiates the best possible arrangements.
    • Proficiency with company telephone system while placing outbound calls and accepting inbound calls.
    • Refers accounts for legal or administrative wage garnishment processes if applicable as dictated by department and/or client requirements.
  • Perform skip tracing to locate debtors
    • Uses skip-tracing tools to locate the debtor in the most efficient manner.
    • Locates required number of skip accounts as determined by management.
    • Effectively communicates with third parties to obtain location information.
    • Profiles accounts that are determined unlocatable or exhausted.
  • Ensure all accounts are worked within client standards and Federal Regulations
    • Maintains specified file of accounts per client standards.
    • Works within FDCPA, state regulations, department/division & DMO Compliance Policies.
    • Maintains clear, concise and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company and client specifications.
  • Maintain continuing education, training in industry career development
    • Maintains current knowledge of and comply with all federal and state rules and regulations governing collections including FDCPA, Privacy Act, FCRA, etc.
    • Attends training sessions as directed by management.
    • Integrates information obtained through training sessions and policy changes immediately into daily routine.
  The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role. What You Have   Minimum Education, Skills and Experience Required
  • High school Diploma or equivalent.
  • PC experience in a windows environment.
  • Basic keyboarding skills.
  • Must be able to obtain required License for collecting.
  • Previous sales or customer service experience.
  • Effective written and verbal communication skills.
  • Strong listening skills, ability to follow written and/or verbal instructions.
  • Good mathematical skills including calculator skills.
  • Goal Oriented, and seeks to consistently meet aggressive daily, weekly, and monthly production and quality goals.
  • Strong organizational skills and the ability to meet tight deadlines.
  • Negotiation, counseling and problem solving skill.
  • Reliable, ability to work flexible day, evenings and weekend hours as required.
  • Ability to learn company collections computer system and phone system.
  • Persistent, ability to overcome objections, ability to remove barriers.
  • Team player.
  Preferred Education, Skills and Experience
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Job Posting: 986705

Posted On: Jun 12, 2022

Updated On: Jul 12, 2022