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Supervisor, Front Counter (Non-Retail)

at Mediacom Communications Corporation in Dagsboro, Delaware, United States

Job Description

GENERAL RESPONSIBILITIES:
Responsible for enhancing and monitoring the performance of Front Counter Customer Service Representatives and Quality Assurance positions.

SPECIFIC RESPONSIBILITIES:

  • Assists CSSRs in determining the resolution of all customer situations.
  • Establishes and communicates goals to CSSRs that result in excellent customer satisfaction and achievement of business objectives.
  • Plans and organizes work flow of CSSRs.
  • Trains and evaluates employees to help improve performance and productivity in sales and customer service.
  • Assists in the training of new CSSRs through an on-the-job-training program.
  • Assists with “check for errors” reports on Cash handling statistics by collecting appropriate data.
  • Establishes and communicates goals to CSSRs that result in excellent customer satisfaction and achievement of business objectives.
  • Track and analyze individual and departmental performance to maximize production.
  • Respond to customer inquiries/complaints, and ensure that appropriate action is taken including follow up with customers and staff.
  • Neat with self and work area, and conducts self in a respectable, responsible, and courteous manner.
  • Regular Attendance required.
  • Other duties as assigned.
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Job Posting: 984527

Posted On: Jun 09, 2022

Updated On: Jun 09, 2022