Product Analyst

at JPMorgan Chase in Wilmington, Delaware, United States

Job Description

As Product Analyst, you will play a critical role in defining and coordinating/leading work streams that align with the priorities across the CCB Marketing Ecosystem. In this role you will serve as a key contributor and thought leader for our Marketing Orchestration and Activation area product, which focuses on enhancing and modernizing the capabilities of our Martech stack. Working with our product team and internal business partners, you will help drive our roadmap to scale our emerging Journey Orchestration platform across various lines of business in support of a growing portfolio of omni-channel, customer-centered, marketing journeys. As a team member, you will work to deepen and prioritize our backlog, organize meetings, participate in Agile ceremonies, and work to enhance our team’s culture.

If you are someone who:

+ Is an assertive, factual communicator

+ Continually pursues personal growth and learning

+ Makes decisions based on facts

+ Strives for order and structure/Goal oriented

We have a great opportunity waiting for you!

The Role:

The role requires a big-picture thinker who can manage multiple work streams, develop roadmaps, and provide and measure objectives, key results, and metrics. They should be an excellent communicator, expected to ask tough questions, to challenge the status quo and know how to drive change. The role is an important culture carrier for transformation, who models the right behaviors and helps to create a shared sense of purpose, leadership, and accountability with and for transformation efforts and the team.

Primary responsibilities:

+ Contribute to the strategic development, ongoing refinement & execution of Journey Orchestration roadmap

+ Manage existing features and actively lead the research definition and development of new features to advance the product roadmap

+ Continually drive the Journey Orchestration product towards a meaningful balance between user needs business objectives and technical feasibility

+ Facilitate & drive solutions across the organization; working with legal, risk, operations, design and technology teams to prioritize, deliver and align with senior management

+ Build relationships with multiple diverse stakeholders across JPMorganChase

+ Partner with senior product owners to progress the Journey Orchestration product roadmap; act as voice of the customer and drive product vision in forum where senior product owners are not present


+ 4-5 years product management experience – including defining user experience needs, writing user stories, creating product value propositions, developing features and benefits and developing roadmaps

+ Experience & comfort working within non-linear design & development processes

+ Experience in the design & development of service offerings that span multiple channels and form factors

+ Passion for online & mobile technology and knowledge of industry structure, trends and influential companies

+ Mobile experience – defining user experiences optimized for needs in the mobile space

+ Ability to synthesize large amounts of information to inform decisions and drive work forward

+ Ability to thrive in a fast-paced, collaborative and cross-functional environment

+ Excellent written and verbal communication skills: able to present facts, thoughts and ideas in a clear, concise and convincing manner to senior stakeholders

+ Experience working in agile/scrum teams preferred

+ Minimum BS or equivalent level of education/experience required

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans

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Job Posting: JC215339814

Posted On: Jun 04, 2022

Updated On: Aug 07, 2022