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Senior UX Writer

at JPMorgan Chase in Wilmington, Delaware, United States

Job Description

Content Editor / Content Strategist - Associate – 602

We’re looking for a Content Editor to join the digital content team. Our mission is to refine and advance our Chase voice & tone across all our digital products and platforms, creating the best possible experience for our current and prospective customers.

Responsibilities include, but not limited to:

+ Partner with senior strategists and other partners to understand and execute strategic editorial vision for assigned projects

+ Contribute to the success of the larger digital content team, partnering with team members and leadership to deliver best-in-class content for our digital products

+ Participate in conversations around voice & tone and content strategy within their area of focus, backed by a solid understanding of business and product goals, as well as larger conversations within the content team to help explore and define ongoing vision for content as a whole

+ Contribute to quality execution of strategy and voice & tone in their area of focus

+ Partner with content leadership, analysts and developers to review, understand and deliver content in line with strategic voice & tone as well as project strategy and business goals

+ Help take content through multi-step governance process, including legal reviews, and any necessary revisions

+ Document content and approvals according to established processes

+ Contribute to content strategies for projects and initiatives in their area of focus

+ Partner with direct manager and other partners to identify areas of opportunity within their area of focus, including process improvements, etc.

+ Create strong relationships with partners outside content to help create awareness of and solutions for any roadblocks and help promote overall success

+ List any additional responsibilities unique to this role

The role requires a wide variety of strengths and capabilities, including:

+ Bachelor’s degree, preferably in English, Journalism, Marketing, Advertising or other communications-related field

+ Three or more years of experience delivering results in drafting UX/digital content and/or content strategy

+ Good to have five years of experience writing and editing customer-facing content for the digital space.

+ Excellent verbal and written communication skills, with a thorough knowledge of the English language, grammar, spelling, punctuation and usage; Spanish language proficiency is a plus, as is a firm understanding of the Associated Press style guide

+ Proactive, solutions-oriented and very attentive to detail

+ Experience adhering to documented standards for copy, including writing according to Chase nuanced voice & tone

+ Experience working in cross-functional teams, interacting with designers, researchers, usability specialists, product managers, legal and compliance experts and line-of-business owners

+ Understanding of, or fascination with, customer security best practice and authentication technology

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans

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Job Posting: JC214898237

Posted On: Jun 03, 2022

Updated On: Aug 14, 2022