at Capital One Services II, LLC in Wilmington, Delaware, United States
Job ID: R144913
West Creek 2 (12072), United States of America, Richmond, Virginia
Senior Associate, Learning - Tech Horizontal
We are transforming our business, and as a result we are focusing on transforming our culture to that of a learning and growth mindset. We need the current and future leaders to guide teams to great results in an ever-changing environment. We are making a bold investment in developing our associates and leaders, recruiting top talent, and continuing to differentiate ourselves in the market.
The Horizontal Tech Learning and Development team supports our eight Tech Tower Teams. Our team aims to transform our approach to equipping all associates, plus current and future leaders, with the skills and knowledge they need to support our associates in delivering great things. We strive to deliver impactful and engaging learning experiences that directly enable the success of our people and our business.
We are looking for an individual who thrives in a fast-paced and collaborative environment, has a passion Managers, business customers, partners, and SMEs to implement, scale and continuously improve the learning experiences across Capital One's Tech Teams caring for the associate experience at each stage for supporting scalable learning experiences, and brings a creative and customer backed mindset to the work. This is a rare opportunity to bring a unique mix of project management, leadership, competency, diversity inclusion and belonging program delivery expertise, process management know-how into a horizontal role with scaled and meaningful impact across Capital One.
The learning experiences you will support are blended, target diverse learners and include modalities such as video, animation, instructor-led training, simulations, and other e-learning content. You will be thinking creatively, and continuously be on the top of your game in a supportive environment where we put the learner and client first. As a Program Support Associate, you will be the first point of contact for logistical support and learner needs and experience. If this sounds like an interesting challenge and a compelling opportunity, we would love to meet you!
Partner with the team to innovate on current program delivery and continuously improve customer experience
Provide logistical support for multiple development programs
Partner with Learning Managers on program communications; exceptional writing skills to advance our program's brand including our voice and tone - infusing humor and avoiding 'corporate speak'
Support data analysis and tracking, including creating and analyzing surveys, effective budget tracking, and associate tracking through management of distribution lists
Build and manage relationships with leaders and partners across a range of levels, business functions and geographies
Manage calendars for programs, including responses to participant and stakeholder inquiries
Liaise with Internal and External agencies/vendors to coordinate events and logistics
Manage and coordinate associate cohorts, assisting with the identification of cohort participants and ensuring they receive appropriate and timely communications, needed materials and information, etc.
Partner with learning leaders & team members to ensure facilitation of outlined course schedule and tracking of course satisfaction and metrics
Support all program meetings and events, oversight and coordination of logistics, such as agendas, materials/supplies, communications, and vendor management to ensure flawless execution of programs
Work closely with an amazing team (we're biased, but really) and be willing to pitch in and help with day to day work and special projects as requested
High School Diploma, GED or equivalent certification
At least 2 years of experience in Learning and Development or Human Resources or a combination of both
At least 1 year of experience in meeting or event planning or project management or a combination
At least 1 year of experience in Google Suite... For full info follow application link.
Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.
All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.