Site Reliability Engineer

at JPMorgan Chase in Wilmington, Delaware, United States

Job Description

As a Site Reliability Engineer (SRE), you’ll help build a meaningful engineering discipline, combining software and systems to develop creative engineering solutions to operations problems. Much of our support and software development focuses on optimizing existing systems, building infrastructure, and reducing work through automation. You’ll join a team of curious problem solvers with a diverse set of perspectives who are thinking big and taking risks. In this environment, you’ll take the lead on relevant projects, supported by an organization that provides the support and mentorship you need to learn and grow. As an SRE, you’ll be focused on running better production applications and systems.


+ Implement SRE frameworks to support hybrid cloud environments, and ensure the highest level of SLA through operational excellence

+ Experience supporting highly available systems using tech stacks like Hadoop/Spark, Kubernetes, Cloud Foundry, AWS , IBM ODM

+ Provides failure analysis / root cause analysis when required

+ Provides support to develop & improve the quality of technical engineering documentation

+ Design, code, test, and deliver software to automate manual operational work

+ Troubleshoot priority incidents, facilitate blameless post-mortems and ensure permanent closure of incidents

+ Engage with development team throughout the life cycle to help develop software for reliability and scale, ensuring minimal refactoring or changes

+ Identify application patterns and analytics in support of better service level objectives

+ Design self-healing and resiliency patterns

+ Design automated software and product upgrades, change management, and release management solutions

+ Coach or manage teams as applicable

+ Participate in the 24×7 support coverage as needed


+ Bachelor’s degree or equivalent experience in an software engineering discipline

+ Strong understanding of Infrastructure as Code (IaaS), resiliency, automated deployment, CI/CD and Agile

+ Strong working knowledge of modern tools such as Jira, Git, Terraform and Jenkins.

+ Working knowledge of infrastructure components (e.g. routers, load balancers, cloud products, container systems, compute, storage, and networks)

+ Working knowledge of change management (e.g. ServiceNow), logging ( e.g, Splunk) and monitoring (e.g. Appdynamics) , operational dashboards (e.g. Grafana)

+ Experience in building automation and tooling in large enterprise environment using engineering productivity tools

+ Expertise in at least one technology stack designing, coding, testing, and delivering software

+ Proficiency in one or more technology domains, may be a cross-domain expert able to solve complex and mission critical problems within a business or across the firm

+ Cloud certification (AWS) would be a strong plus

+ Excellent debugging and trouble shooting skills

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans

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Job Posting: JC214512379

Posted On: May 26, 2022

Updated On: Sep 30, 2022

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