at Capital One Services II, LLC in Wilmington, Delaware, United States
Job ID: R138945
Locations: VA - McLean, United States of America, McLean, Virginia
Design Operations Manager - Machine Learning (Remote Eligible)
At Capital One our vision is to change banking for good and that includes changing the way we work through machine learning and AI. We're building an integrated team of designers, engineers and data scientists to help us redesign the banking experience of the future. Our MLXD team integrates design, engineering, and data science to create intelligent platforms, products and services that improve people's everyday lives.
We are currently seeking a Design Operations Manager to join our team. We are passionate about keeping our design teams well managed so that they can deliver world-class products that redefine our customers' day-to-day financial activities.
As a Design Ops Manager on the AI/MLXD team, you'll be responsible for leading a highly impactful body of work for our Responsible AI & Machine Learning Platform within the Enterprise ML and AI organization. As such, you'll be working with Product, Tech, and Data Science experts to build prototypes and craft a holistic UX experience, leveraging UX research and low-fidelity execution early on. You'll dive into hands-on delivery in collaboration with a group of talented, kind people whose skills span design, product, tech, data science, and more. Together, you are reinventing how we develop, deploy, and maintain machine learning models that help power our business.What You'll Do:
You'll be asked to handle a variety of responsibilities, including:
Collaboration & Connection
Leading the business side of the design process for products and services, from concept to delivery
Partnering with design leads to coordinate and prioritize initiatives and resources, including resource planning and allocation
Encouraging innovation and helping shape and manage effective and efficient design teams
Advocating for prioritization of design centered product enhancements grounded in research and analysis
Evangelizing the impact of design with business partners by embracing and advocating for an experience design mindset
Building and maintaining strong working relationships by collaborating with technology, product, and business teams to uncover customer and business needs
Participating in the design process (e.g., stakeholder interviews, research, analysis, and work session facilitation) as necessary
Driving momentum by keeping the overall work portfolio and team on track
Working with partners and teams across various geographies and facilitating workflow of co-located groups
Connecting with design community peers by learning, sharing, and teaching, as well as participating in the internal Community of Practice
Discovery & Delivery
Overseeing the strategic and tactical prioritization of design initiatives and workflows
Determining and implement process improvements
Maintaining a well managed design team and project oversight by:
Overseeing and managing team structure (e.g., hiring and onboarding employees, managing contractors and vendors, balancing attrition)
Managing changes to scope, design, and delivery schedules to meet business needs with available resources
Managing budgets, forecasting and scoping of new engagements
Communicating status, issues, and forecasts to stakeholders and ensuring work is aligned to company, organizational, and team imperatives and goals
Monitoring and balancing overall project health and team satisfaction
Creating and managing team and cross collaboration processes
Creating and implementing measurement plans and ensuring quality for successful deliveryBasic Qualifications
At least 2 years of experience with program, project management, producing, or scrum
At least 2 years of experience working as part of a Design Team
At least 2 years of experience with Lean UX and Dual Track AgilePreferred Qualifications
Comfortable managing cross-channel experiences
Comfortable working with Product and Tech partners
Familiarity working with design or... For full info follow application link.
Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.
All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.