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Branch Team Lead- Full Time- (New Castle, DE/ S. N

at Grainger in New Castle, Delaware, United States

Job Description

About Grainger:
Grainger is North America's leading distributor of maintenance, repair, and operating products and services. Our wide assortment, deep expertise, innovative technology solutions and unparalleled customer service keep customers' operations running and their people safe.

We're looking for passionate people who can move our company forward. We have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way at Grainger.

Position Details:
The Branch Team Lead role helps lead the daily operations to ensure customer service and operational excellence. Help improve company projects and results with the branch teams. Create and promote an environment where team members are empowered and engaged to the success of the company. Work with members of branch leadership team. You will report to an Operations Manager or Branch Manager.

You Will:
Provide exceptional customer service and direction regarding the daily activities of a team at the branch location.
Clarify direction for team members by projects, priorities and company strategy and provide continued feedback.
Help improve the achievement of essential operational metrics in the areas of customer satisfaction, sales, safety, and operational improvements.
Provide a creative customer experience and ensure customer retention and satisfaction.
Provide frequent, direct and candid feedback to strengthen or enhance skills needed to run branch operations.
Monitor counter transactions to provide appropriate guidance to team members.
Facilitate team member onboarding and ongoing training.
Build work schedules to ensure productivity and staffing levels.
Assess processes for improvement opportunities using Continuous Improvement methodology. Suggests and implements changes to enhance defined processes and improve sales and service.
Foster between all internal partners including Sales, Branch Network, Customer Service Centers, and Onsite Services teams.
May take and respond to emergency customer calls after hours.

You Have:
High school diploma or Bachelor's degree preferred
Must be at least 18 years old
Minimum 3 years customer service and sales experience.
2+ years of management experience in a customer service environment preferred.
Voice the vision of the branch to all employees.
Train people on processes, procedures, compliance and product knowledge.
Competence in the use of computers and software applications including SAP.
Operate powered industrial equipment.

Rewards and Benefits:
With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice and flexibility to meet our team members' individual needs. Check out some of the rewards available to you at Grainger
Medical, dental, vision, and life insurance plans
Generous paid time off (PTO) and 6 company holidays per year
Automatic 6% 401(k) company contribution each pay period
Employee discounts, parental leave, 3:1 match on donations and tuition reimbursement
A comprehensive set of emotional, financial, physical and social wellbeing programs

DE&I Statement
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Grainger is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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Job Posting: 976979

Posted On: May 25, 2022

Updated On: Jun 24, 2022