Access Coordinator

at Christiana Care Health System in Newark, Delaware, United States

Job Description

Do you want to work at one of the Top 100 Hospitals in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Comejoin us at ChristianaCare!

ChristianaCare, with Hospitals in Wilmington and Newark, DE, as well as Elkton, MD, is one of the largest health care providers in the Mid-Atlantic Region. Named one of "America's Best Hospitals" by U.S. News & World Report, we have an excess of 1,100 beds between our hospitals and are committed to providing the best patient care in the region. We are proud to that Christiana Hospital, Wilmington Hospital, our Ambulatory Services, and HomeHealth have all received ANCC Magnet Recognition

Primary Function:

ChristianaCare is looking for a Full-Time Access Coordinator to provide comprehensive administrative support to Physician and Genetic Providers in order to meet the needs of patients inatimely and accurate manner. The Access Coordinator will perform tasks which will include triage, scheduling, insurance verification, and all patient communication.

Principal Duties and Responsibilities:

Coordinates communication between all levels of the health care team effectively,utilizing both written and verbalcommunicationskills.

Inbound and outbound calls to patients and referring providers.

Retrieving daily referrals from Aerial, PowerChart, daily report, and fax.

Triaging of patient's referrals to ensure patient will be scheduled in appropriate clinic.

Scheduling patients with Genetics' Providers (Prenatal, Cancer, Cardiovascular, NICU, Adult, Neuro) in Revenue Cycle.

Acquiring all records needed prior to scheduling and/or appointment (i.e. verifying if any family member had genetic testing andensuringthat copy of testing report is/will be available at least 3 days prior to appointment).

Ensuring patients are scheduled with appropriate Genetic Counselor and/or Clinic.

Verify insurance coverage and acquire prior authorizations and/or referrals for office visits.

Verifying and notifying patients of referral status.

Soarian Registration, including that labels and any other documentation needed is printed and ready for appointment.

Crafting and updating patient information in Word Database, Progeny and Spreadsheet to ensure all communication with patients and providers is recorded.

Preparing all patient charts for Genetic appointments inatimely manner.

Checking in patents andensuringthat demographics, insurance, and patient ID is correct and scanned into the system and collect co-pays.

EducationandExperience Requirements:

High school diploma.

Two-year experience in a medical setting or physician's office.

An equivalent combination of educationandexperience may be substituted.

Knowledge of the clerical functions and office procedures

Proficient in Microsoft Office products - Word, Excel, PowerPoint, Outlook

Christianacare Offers:

Collaborative and team focused environment

Full Medical,Dental,Vision,LifeInsurance, etc.



Incredible Work/Lifebenefits including annual membership to, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellnessreimbursement, and greatdiscounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!

EEO Statement:
UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

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Job Posting: 976652

Posted On: May 24, 2022

Updated On: Jun 23, 2022