Universal Associate I (Teller/New Accounts)

at First Citizens Community Bank in Dover, Delaware, United States

Job Description


  • Provide timely and courteous customer service.
  • Process customer transactions in a professional, accurate, and efficient manner.
  • Exemplify FCCB's standard of delivering exceptional customer service every time.
  • Assess customer's financial needs and suggest Bank services and products.
  • Actively participate in and promote the Bank's sales culture and referral programs.
  • Maintain daily transactions and balances, research outages, and balance the cash drawer in an accurate and timely manner.
  • Follow proper procedures and complete tasks in compliance with banking regulations.
  • Identify customer needs and develop solutions to exceed customer goals and expectations.
  • Constructively interact with co-workers. 

There are four levels within the Universal Associate role. The Universal Associate I:

  • Processes transactions and handles cash, vault, ATM responsibilities, etc. as outlined above.
  • Opens and maintains deposit accounts for consumers and businesses.
  • Completes all necessary maintenance on customer accounts.

HOURS will average approximately 38-40 hours per week. This position is budgeted for 2,080 hours per year.  May also work in other offices in the region as needed.

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Job Posting: 976335

Posted On: May 23, 2022

Updated On: Jun 23, 2022