CCB Capacity Planning & Analytics - Data Science Director

at JPMorgan Chase in Wilmington, Delaware, United States

Job Description

Job Description

The Capacity Planning and Analysis (CP&A) organization is a part of Consumer and Community Banking Finance and Operations divisions. Data Science team is tasked with delivering quantitatively driven solutions to support the core CP&A functions (demand forecasting, capacity planning, resource scheduling, and business analysis & support). The CP&A team supports Chase’s call centers, back office, and ~5,200 retail branches.

Projects engaged by the Data Science team can be complex, data intensive, and of a high level of difficulty, each having significant impact on the business. Typically these problems will be of an unstructured nature, whereby the employee will be expected to quickly assess and comprehend the situation then develop a practical problem solving strategy. You will be expected to analyze the topic in question, develop solution proposals and review their results and next steps with management for prioritization, timing, and delivery.

The Data Science team is tasked with building next-gen data science solutions that move us closer to real-time inference and decision making, including:

+ Demand Forecasting – teller, banker, call center, back office, etc. transaction forecasting

+ Supply Forecasting – staffing, service levels, and stress forecasting and outlooks.

+ Schedule Optimization – predictive scheduling and optimization

+ Operations Research – branch , call center, back office simulation networks, digitization, and what-if scenario testing


Qualified candidates will be senior quant or technology leaders who can manage teams of highly-capable and independent sole contributors. In this role, you will be expected to be a thought-leader in driving the information availability and adoption across the CP&A community. You are also responsible for attracting, developing and retain quant talent to ensure the team continues to enhance its value to the company, and participate in strategy and direction setting for the department.

The Data Science Director will run a team charged with delivering on the Data Science functional priorities listed prior. Your work will directly support the greater CCB CP&A efforts to ensure they have the best and most predictive data available for use, and will work hand-in-hand with them to ensure Chase maintains the best quantitative workforce optimization.


Educational Background

Master’s Degree (MS/MA/MIS/MBA) with 10+ years or Doctorate (PhD) with 8+ years of experience operating as an analytics professional (e.g. data scientist, statistician, or related professions) in a quantitative field: Statistics, Analytics, Data Science, Engineering, Operations Research, Economics, Mathematics, Machine Learning, Artificial Intelligence, Computer Science, Information Science, and related disciplines.

Technical Skills

+ Hands-on experience developing statistics models, machine learning models, and/or operations research simulations and models.

+ Experience with big-data technologies such as Hadoop, Spark, SparkML, etc.

+ Familiarity with basic data table operations (SQL, Hive, etc.)

+ Excellent analytical skills with a track record in defining customer strategies through the use of data and analytics

Problem Solving & Leadership Skills

+ Developing and communicating business recommendations and insights in easy-to-understand-way leveraging data to tell a story

+ Demonstrated relationship building skills, with a superior ability to make things happen through the use of positive influence.

+ History of making an impact, developing and executing on strategies and delivering superior results in both the short and long term

+ Develop and maintain working relationship with other businesses, functional groups and vendor organizations. Ability to work effectively and gain credibility and respect of others. Lead and persuade others while positively influencing the outcome of team efforts.

Preferred Skills

+ Advanced expertise with Time Series and Operations Research techniques.

+ NLP / NLG, Neural Nets, or other ML/AI skills

+ Experience at a top-tier strategy firm

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans

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Job Posting: JC214253296

Posted On: May 23, 2022

Updated On: Jun 26, 2022