Field Service Automation Engineer - TAP, (Ambr) -

at Sartorius North America in Wilmington, Delaware, United States

Job Description

Today more than ever customers and patients worldwide are reliant upon a constant supply of Sartorius products that ultimately make an impact, improving healthcare worldwide. If you are seeking to join a company known for a great culture, innovative products and career growth opportunities then please read on.

Sartorius is seeking a dynamic entrepreneurially spirited Field Service Automation Engineer based remotely in the Mid-Atlantic territory. In this role you will be supporting cutting edge equipment; the ambr system, (this is a unique product on the market). You will act as a trusted partner supporting customers with management of installations & commissioning, calibration, and preventative maintenance across a range of systems. For more information on the ambr system please click the link below.

What you will accomplish together with us

Installation & commissioning, calibration, preventative maintenance and break fix repairs across a range of systems

Responsible for maintaining fault finding data, and feedback of product performance data to customers and internal groups within Sartorius

Required to perform a variety of in-house service activities in the Delaware office as needed

Follow all service procedures to ensure that Sartorius' customer information and product software/configuration is up to date and accurate

Keep accurate records of time, expenses and work performed

Make independent decisions regarding the repair of field equipment based on service level agreements and customers support contract agreements/details

Acquire in-depth product knowledge and demonstrate self-improvement

Escalate system issues that cannot be resolved to the relevant Product Support Engineer, Customer Support Engineer and the Hardware Resource Coordinator

Employee will be field based

What will convince us

Understanding of automatic mechanisms and their associated electrical control systems

Previous experience of operating on-call/call-out/immediate travel, both in and out of normal working hours

Formal training in mechanical/electrical hardware set-up and configuration. Field or building services engineering experience would be considered in lieu of a formal qualification

Proven experience of working in a test of field service/support environment within high-tech engineering/manufacturing company - ideally on capital equipment

Experience of electrical and mechanical fault-finding at system and component level

Familiarity with automation and robotics is a must

Hands on experience with robotics, motors, conveyor systems, input/output modules, optical readers, pneumatics and electromechanical assemblies

Ability to communicate effectively and establish sound relationships with team members and customers

A good understanding of mechanical/electrical drawings

Proven problem-solving skills

Effectively train and manage customers in the use of our products

Computer literate and familiarity with MS Office

Calibration of control systems, e.g. temperature and/or volume

Knowledge of 'clean' applications, e.g. GMP/Microelectronics/food processing

An understanding of both Mammalian and Microbial cell cultures

Bioreactors and their use to grow cell culture

Experience of configuring PCs and installing software packages (Windows XP & Win 7 OS)

Either a Degree in Mechanical/Electrical Engineering or equivalent experience

3+ years of industry experience in automatic mechanisms and electrical control systems

Must have recently worked with and be competent in measuring 480VAC/208VAC 3 phase
Identification with our core values: Sustainability, Openness, Enjoyment

As a federal contractor subject to Executive Order 14042, we require all of our employees to be vaccinated as a condition of employment, subject to reasonable accommodations for reasons related to a disability or for religion. If you will require an accommodation, we will discuss this with you should an offer of employment be extended to you.

What we offer
Sartorius' ambition is to simplify progress in the bio-pharmaceutical industry to help translate scientific findings into new therapeutics faster and more efficiently. Nearly 10,000 employees at more than 60 sites are working together on achieving our goal: Better health for more people. And together, we have grown strongly over the past years. Enjoy the advantages of working with a global player:
Opportunity for international career development:
a global network offering seminars and training sessions, expert and manager career paths
Open and highly collaborative culture: mutual support within teams and working as equals, team spirit and international... For full info follow application link.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.

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Job Posting: 975554

Posted On: May 22, 2022

Updated On: Jun 10, 2022