Performance Improvement Program Manager

at Christiana Care Health System in Newark, Delaware, United States

Job Description

ChristianaCare is currently recruiting for a Performance Improvement Program Manager to perform the data aggregation and analysis for a deeper interpretation that drives improvement, working closely with leaders to anticipate the needs of customers and address service issues promptly and appropriately. The team plays the role of facilitator, analyst, and consultant - assisting and guiding all respective areas to redesign and improve processes, behaviors, and outcomes. They understand and recommend best practices based on survey results/reports and guide caregivers through the improvement process.

Additionally, the patient experience team is responsible for managing and operationalizing system-wide performance improvement projects and several technology platforms. The team works closely with their respective leaders/teams to develop project plans and timelines, bringing together resources as needed for each functional area throughout the system.

The successful candidate will have demonstrated experience in data interpretation and trending with strong verbal and written communication skills.

Some of the duties will include:

Research and implement innovative approaches to improving Patient Experience practices through design improvement projects and methodologies.

Utilize data from various and appropriate sources to develop effective benchmarks used in the data analysis to change practice.

Prepare, analyze, and present detailed data and project related information to support the work.

Benefits of working at ChristianaCare:

Work in a role that directly impacts the lives of our patients, staff & community!

Generous PTO, Competitive Pay & Robust Benefits Package.

403B company match and Tuition Reimbursement

12 weeks Paid Parental Leave


Bachelor's Degree required; Master's preferred

Experience with health care operations and preferred clinical background (RN, Case Management, Social Work, etc.)

5+ years of project management experience

Proven success managing large projects using multiple project management techniques

Experience evaluating and implementing new technology solutions

Demonstrated certification and /or experience in advanced improvement science methodologies (LEAN, Six Sigma, etc.)

About ChristianaCare:
ChristianaCare is the one of the Mid Atlantic's largest academic health care providers and consists of 3 campuses: Wilmington, Newark and Union at Cecil County. Through our values of love and excellence, ChristianaCare is consistently identified as a regional center of excellence for cardiology, cancer and women's health services and ranked by US News & World as Best Hospital.

EEO Statement:
UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

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Job Posting: 975424

Posted On: May 21, 2022

Updated On: Jun 05, 2022