Quantitative Analytics Senior Associate

at JPMorgan Chase in Wilmington, Delaware, United States

Job Description

Our Team

The Authentication team partners with Operations, Technology, Fraud Risk and Business leadership to create a seamless experience for our customers, as they navigate the Chase environment. We focus on establishing authentication methods, which support our customers interaction preferences, while continually evolving the organization’s capabilities. Our goal is to provide easy, secure options across Digital, Call Centers and Branches, while looking to simplify the experience across these channels, for a diverse population of customers. The team follows a hypothesis-driven, data-informed approach to identify opportunities and create effective, scalable, well controlled solutions. We are a critical component of the customer service journey and maintain a service-oriented attitude in all that we do.

Job Summary/Overview

In this role, you will analyze digital interaction behavior, in order to detect unsanctioned automated activity, across the Authentication, Aggregation and Digital Account Opening (DAO) areas, along with additional use cases. You will put your skills to use in the Splunk environment, where you’ll have an opportunity to gain experience leveraging available machine learning tools and capabilities. You will partner with the Perimeter Security Engineering, Aggregator, DAO teams, along with a contracted vendor solution team, to develop, deploy and validate bot prevention rules. To be successful in this role, you will need to continually evolve our ability to prevent automated attacks, while expanding our detection capabilities.

Responsibilities include

+ Partner with US and India technology Perimeter teams, the Aggregator team and the DAO team to monitor the environment for automated attacks

+ Partner with the same teams to automate monitoring capabilities

+ Partner with those teams to react to automated attacks with a ‘deflection’ rule

+ Support Product Owner and Area Product Owners with assessing the efficacy of existing tools can capabilities in order to develop recommended enhancements


+ 3-5+ years of SQL and / or SAS experience

+ Experience utilizing Splunk, and its’ ML tools will be beneficial

+ Ability to apply analytical techniques to large data sets

+ Bachelor’s Degree or equivalent experience

+ Experience working with globally distributed teams

+ In-depth knowledge of Agile process and principles, including use of Agile project management tools (i.e., Confluence, JIRA, Git, etc.)

+ Ability to tell a story using data

+ Excellent organizational, time and project management skills

+ Sharp analytical, problem-solving and leadership skills

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans

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Job Posting: JC214161420

Posted On: May 21, 2022

Updated On: Jul 04, 2022