WLS Analyst

at Kforce in Newark, Delaware, United States

Job Description

Kforce has a client in Newark, DE that is seeking a WLS Analyst.Responsibilities: * In this role, the WLS Analyst will provide operational support for CRM by performing various functions including line facilitation/maintenance, client data management * Ensure accuracy performing BAU related activities/tasks and non-disclosure of client information by preserving client confidentiality * Manage workflow for tasks, queries, and issues using various Credit owned systems (i.e. ICRD, RBRM, Workflow, etc.) * Achieve daily, weekly and monthly volume targets * Ensure adherence to SLA’s, internal metrics & firm wide policies * The WLS Analyst will ensure work is completed to the highest standards and seek opportunities to identify areas for process improvements and added controls * Partner with WLS onshore and offshore teams in EMEA, NA, and Asia regions * Participate in UAT (user acceptance testing) on enhancements and changes to WLS systems, including analyzing the impact of enhancements on WLS reporting * Follow and assist with the maintenance of standard operational procedures * Anticipate and understand issues, and escalate appropriately for timely resolution * As a WLS Analyst, you will participate in process improvements and automation/enhancements to current activities/tasks * Other duties as assigned * BA or BS degree or 1-3 years of work experience in service or operations functions * Strong skills/knowledge of MS Office Products (e.g. Excel, Outlook, etc.) * Strong analytical, prioritization and organizational skills * Solid communication and interpersonal skills * Team player with ability to work with colleagues in a collaborative manner, as well as ability to manage prioritization * Flexible; Ability to work as needed in order to meet business demands * Able to work accurately and effectively under pressure * Effective time management skills * Client focus and Customer care working practices * Controls Focused * Prior experience working in a middle office or back-office team a plus * Basic knowledge of investment banking products preferable, but not required Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours

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Job Posting: JC214168288

Posted On: May 21, 2022

Updated On: Jun 06, 2022