at Capital One Services II, LLC in Wilmington, Delaware, United States
Job ID: R144496
Locations: VA - Richmond, United States of America, Richmond, Virginia
UX Researcher ( Remote Eligible)
Capital One's Associate experience and Chief of Staff organization is searching for a UX Researcher to support our Clearing The Way Program. This program is a resource for all associates to share their ideas, perspective, and experience with the goal to improve the way we work and make it easier to get things done by increasing innovation, engagement and productivity. As a UX Researcher at Capital One, you will help design, lead and conduct qualitative and qualitative research for our program. You will also be responsible for creating research plans, moderating research studies, and analyzing results.
In this role you will:
Advocate for the end user and solving for the right problems
Manage and conduct user research and concept development
Scope projects and know what methodologies to use to achieve business goals
Work with multi-disciplinary teams (researchers, design, development, data, and change management) to solve problems
Lead study planning activities from recruiting, scheduling, and session setup
Synthesize research findings and effectively communicate research insights in ways that make them easily accessible and actionable by various stakeholders, such as through visual information design
Facilitate studies in person and remotely
Optimize methodologies, tools, standards, and best practices for user research.
Evangelize for user experience within the appropriate lines of business
Review footage from user studies and work with other researchers to create videos showcasing findings
Capital One is open to hiring a remote employee for this position.
High School Diploma, GED or equivalent certification
At least 3 years of research and analysis experience, including quantitative and qualitative methodologies
At least 3 years facilitating user research studies
Bachelor's degree in Behavioral Science, Computer Science (with Human-Computer Interaction focus), Human Factors, Human Computer Interaction, Anthropology, Cognitive Science/Neural Science, or Psychology
4+ years of experience with Human Centered Design, Design Thinking and study facilitation
Experience with Lean UX and working with multidisciplinary team of designers, developers, and product owners
Experience with Qualtrics, Jira, Optimal Workshop, Morae, Confluence and Mural
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.
All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.