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Field Service Engineer - TAP (Ambr) - Boston - Nor

at Sartorius North America in Wilmington, Delaware, United States

Job Description

We are currently seeking a Field Service Engineer for our business based in the Boston/Northeast Region. As the Field Service Engineer, you will be responsible for delivering service and customer support during field visits or dispatches. In addition, you will manage all on site installation, repair, maintenance and testing.

What you will accomplish together with us
Installation & commissioning, calibration, preventative maintenance and break fix repairs across a range of systems
Responsible for maintaining fault finding data, and feedback of product performance data to customers and internal groups within Sartorius
Required to perform a variety of in-house service activities in the Delaware office as needed
Follow all service procedures to ensure that Sartorius' customer information and product software/configuration is up to date and accurate
Keep accurate records of time, expenses and work performed
Make independent decisions regarding the repair of field equipment based on service level agreements and customers support contract agreements/details
Acquire in-depth product knowledge and demonstrate self-improvement
Escalate system issues that cannot be resolved to the relevant Product Support Engineer, Customer Support Engineer and the Hardware Resource Coordinator

What will convince us
Bachelor's degree in Mechanical/Electrical Engineering or equivalent experience plus a high school diploma or GED required
Experience of configuring PCs and installing software packages
3+ years of industry experience in automatic mechanisms and electrical control systems
Must have recently worked with and be competent in measuring 480VAC/208VAC 3 phase
Understanding of automatic mechanisms and their associated electrical control systems
Previous experience of operating on-call/call-out/immediate travel, both in and out of normal working hours
Formal training in mechanical/electrical hardware set-up and configuration. Field or building services engineering experience would be considered in lieu of a formal qualification
Proven experience of working in a test of field service/support environment within high-tech engineering/manufacturing company - ideally on capital equipment
Experience of electrical and mechanical fault-finding at system and component level
Familiarity with automation and robotics is a must
Hands on experience with robotics, motors, conveyor systems, input/output modules, optical readers, pneumatics and electromechanical assemblies
Ability to communicate effectively and establish sound relationships with team members and customers
A good understanding of mechanical/electrical drawings
Proven problem-solving skills
Effectively train and manage customers in the use of our products
Computer literate and familiarity with MS Office
Calibration of control systems, e.g. temperature and/or volume
Knowledge of 'clean' applications, e.g. GMP/Microelectronics/food processing
An understanding of both Mammalian and Microbial cell cultures
Bioreactors and their use to grow cell culture
Identification with our core values: Sustainability, Openness, Enjoyment

As a federal contractor subject to Executive Order 14042, we require all of our employees to be vaccinated as a condition of employment, subject to reasonable accommodations for reasons related to a disability or for religion. If you will require an accommodation, we will discuss this with you should an offer of employment be extended to you.

What we offer
Sartorius' ambition is to simplify progress in the bio-pharmaceutical industry to help translate scientific findings into new therapeutics faster and more efficiently. Nearly 10,000 employees at more than 60 sites are working together on achieving our goal: Better health for more people. And together, we have grown strongly over the past years. Enjoy the advantages of working with a global player:
Opportunity for international career development:
a global network offering seminars and training sessions, expert and manager career paths
Open and highly collaborative culture: mutual support within teams and working as equals, team spirit and international collaboration
Work-life balance: Working from home at many sites
Intelligent working environment: working in smart buildings with the latest technology and equipment
Ambitious goals: Sartorius plans to double its sales revenue approximately every five years and expects to grow its global team to approximately 15,000 people in 2025.

All qualified applicants will be considered for employment without regard to race, color, religion, sex or national origin. We are also an equal opportunity employer of individuals with disabilities and protected... For full info follow application link.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.

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Job Posting: 974087

Posted On: May 19, 2022

Updated On: Jun 18, 2022