Manager, Talent Acquisition Enablement and Experie

at Capital One Services II, LLC in Wilmington, Delaware, United States

Job Description

Job ID: R144121

Towers Crescent 2 (12067), United States of America, Vienna, Virginia

Manager, Talent Acquisition Enablement and Experience - End User Services

As the HR Manager, End User Services in Talent Acquisition Enablement and Experience at Capital One, you will lead an innovative and talented team that enables recruiter process and systems utilization effectiveness and regulatory compliance as well as provides candidate support via a centralized careers help desk function.

Supporting 5 countries, utilizing the Workday applicant tracking platform, the selected individual will partner across HR (i.e., Compensation, Associate Relations, HR Help Center, etc.), recruitment teams and Talent Acquisition Shared Services (Risk, Selection, Assessment, Applicant Tracking System, etc) to continuously enhance the recruiter and candidate experience throughout the Capital One Joining Experience. In this role, you will perform applicant tracking system troubleshooting and User Acceptance Testing, define and document work instructions, address issues escalations, recommend process and systems enhancements and serve as a contributing subject matter expert for HR and recruitment initiatives. This critical role runs the engine that keeps the recruiting process well-managed and user friendly.

Primary Responsibilities:

Provide exceptional people leadership to a multi-level/layered (e.g., Principal Coordinator - Principal Associate), geographically-dispersed (e.g., Richmond, Plano, McLean)

Develop and maintain a deep understanding of the end-to-end processes within the Joining Capital One Experience, inclusive of upstream and downstream dependencies

Utilize Workday test environments to oversee and/or perform User Acceptance Testing and troubleshooting recruiting system issues

Cohesively partner with leaders and subject matter experts across the enterprise to provide solution-oriented, Workday consultation on various HR initiatives

Create and maintain inventory of systems job aids, work instructions and email template responses

Consult and advise on system enhancements and access controls

Oversee the disability recruitment accommodation process

Influence senior leadership for buy-in of remediation recommendations

The ideal candidate:

is passionate about people leadership and able to maintain strong interpersonal relationships across a geographically dispersed team,

excels in a collaborative team environment

is excited to operate in ambiguity and comfortable navigating white space

can proactively and autonomously identify and solve large, complex problems,

possess the ability to not only adapt to change quickly, but also lead through the change with positivity

has prior experience implementing structure and governance where it previously did not exist, and

has outstanding communication skills with prior experience influencing leaders

Basic Qualifications:

At least 2 years of process OR project management experience

At least 2 years of people leadership experience

At least 2 years of experience in a Human Resources role

Preferred Qualifications:

Bachelor's Degree, or military experience

1+ year of Workday Recruiting experience

1+ year of recruiting experience

1+ year of training or 1+ year of communications experience

1+ years of Salesforce CRM and reporting experience

1+ years end user careers help desk operations management experience

Professional Human Resources Certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable... For full info follow application link.

Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace. 

All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. 


Copy Link

Job Posting: 972823

Posted On: May 17, 2022

Updated On: Jun 12, 2022