Customer Service Representative - 2022 - 583

at Ashland, LLC in Wilmington, Delaware, United States

Job Description

Ashland Specialty Ingredients, GP



Are you the kind of person that is always thinking, sketching, seeking, and adjusting? Who needs to understand how things work and then figure out how they can work better? Are you a passionate, tenacious, solver who loves to work with others who share your drive? Are you positive, constructive, and ingenious?


Are you always solving?


Then wed like to meet you and bet youd like to meet us.


Ashland has an exciting opportunity for a Customer Service Representative to join our Ashland Specialty Ingredients business. This is a remote position, and a very visible role within the Company. This position will report to the Customer Service Supervisor.


The responsibilities of the position include, but are not limited to, the following:

  • First point of contact with clients, providing step-by-step solutions with patience and an approach tailored to each individual customer
  • Process customer PO via direct order entry system
  • Maintain customer profiles including billing / shipping / products / INCO Terms, Special Requirements
  • Provide clients with resources or additional information on products and services
  • Execute on strategies to pursue cost savings and commercial excellence
  • Respond to customers needs for inventory, PO status, pricing, freight
  • Process and follow up on customer complaints as it relates to customer orders/ invoicing issues, returns, quality
  • Process debit / credit / return invoices, review for accuracy and completeness
  • Establish and maintain effective relationships with internal and external customers including Sales, Production, Logistics and Quality departments


In order to be qualified for this role, you must possess the following:

  • Self-Starter with problem solving skills and excellent interpersonal skills
  • Critical thinking in a fast pace environment; must be able to multi-task, problem solve, prioritize, and work under pressure
  • Excellent follow up skills
  • Microsoft Office Suite, must be proficient in using Excel and Windows 7 10
  • Experience navigating through Internet Explorer and Chrome
  • CRM Customer Relations Management Tool
  • Must...

    Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

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Job Posting: 972242

Posted On: May 15, 2022

Updated On: Jun 14, 2022