Customer Service Representative

at Kforce in Newark, Delaware, United States

Job Description

A Kforce client is seeking to hire a Customer Service Representative in Newark, Delaware (DE).Summary:The Client Service Representative is accountable for adherence to service quality standards and the Benefit Payments delivery model. These individuals in this role respond to and manage client inquiries and requests including but not limited to payment issues, system access, audit requests, reconciliation break research, monitoring of workflow tool queues for client directive issues, account documentation as well as account transactions, and related activities. The Client Service Representative will be responsible for all client communications via telephone call and email correspondence. The Client Service Representative is also responsible for notifications to service partners of any escalated issue affecting shared clients and relationships. They are responsible for receiving and tracking all client requests and inquiries for tax reporting, projects, custom reporting, operational errors, and updates. * Experience in client relationship and time management * Microsoft Office skills-must be at least intermediate level of excel user * Organizational, problem-solving, and attention to detail skills * Oral, analytical, and written communication skills Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours

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Job Posting: JC213662979

Posted On: May 15, 2022

Updated On: Jun 01, 2022