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Consumer & Community Banking - Control Manager - Card Servic

at JPMorgan Chase in Wilmington, Delaware, United States

Job Description

As a Control Manager Associate, you’ll be responsible for leading evaluations of control design and performance as well as validation of issue remediation on Regulatory, Audit, CCOR, and/or Business findings. Partner with business and other organizations to understand risk and control environment and coordinate meaningful discussions about control gaps and/or issue resolution

Role Responsibilities:

+ Analyze issue root cause and confirm remediation of the issue has occurred based upon action plan activities

+ Facilitate meetings with business owners and other partners to conduct evaluation, deliver results and influence sustainable control enhancements

+ Demonstrate leadership and teamwork to ensure goals are achieved for timely evaluation of controls and validation of issues in scope

+ Find opportunities for process improvements and ability to communicate feedback to management

+ Engage with control colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators and technology control functions

+ Support evaluation and remediation feedback in writing with logical arguments for findings and sufficient evidence to withstand 3rd party scrutiny

+ Maintain flexibility and be able to adapt to a consistently changing business environment; be able to quickly and effectively assess impacts and capitalize on change

+ Develop meaningful and effective working relationships; partner with colleagues across the business and the Controls organization and encourage collaboration

+ Qualifications:

+ Bachelor’s degree or equivalent experience required

+ 3+ years of financial service experience in controls, audit, quality assurance, risk management, or compliance preferred

+ Proficient knowledge of control and risk management concepts with the ability to design, create, and evaluate a Risk & Control Self-Assessment in conjunction with business partners

+ Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)

+ Demonstrated ability to manage multiple assignments and achieve deadlines and deliver quality results within a team environment

+ Collaborative team player able to develop meaningful and effective working relationships with fellow colleagues

+ Proven ability to build strong partnerships with key stakeholders, and collaborate with business and control organization

+ Self-motivated and confident decision-maker with the ability to lead, challenge and influence change where necessary

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans

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Job Posting: JC212977211

Posted On: May 09, 2022

Updated On: Oct 02, 2022