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Operations Analyst

at Bank of America in Newark, Delaware, United States

Job Description

Operations Analyst

Newark, Delaware

Job Description:

Individual contributor role within the Unclaimed Property- Safe Box Escalations unit that demonstrates leadership and analytical qualities. Processes transactions in one or more of the company’s internal operations to support domestic businesses or services functions such as Claims, Research, Escalations. Responsibilities may include: claim review and research, meeting organizer, reporting, customer service support, reviewing and processing transactions to include closing accounts, reconciling, correspondence preparation, and performing other support operations functions as required. Maintains internal operational and financial controls and ensures they meet bank standards. Ensures quality service and effective and efficient operations support for the assigned area’s internal business partners and/or external customers/clients. Performs all the functions required at the Sr. Ops Rep level and may act as a subject matter expert. Able to prioritize and complete daily work to meet deadlines and goals. Demonstrates a good working knowledge of the processes and procedures and the ability to identify and implement process improvement opportunities. May provide guidance and direction to less experienced team members. Also, specifically: This is a fast paced environment and must be able to work under pressure to meet strict deadlines. Also, responsible for preparing various internal and external detailed reports, as well as letters to customers, while utilizing internal systems to research, complete maintenance and close safe deposit box accounts. Associate is also expected to learn and assist with other functional responsibilities within Unclaimed Property – Safe Box.

Required Skills:

• Must have attention to detail and accuracy & be able to meet pre-established deadlines

• Must be able to be organized and complete claims organization and settlement operations over many lines of business.

• Must be able to interact with all levels of leadership within the organization

• Available to answer job specific questions

• Provide subject matter expertise for training materials, procedures, projects

• Ability to work independently

Desired Skills:

• Strong problem identification and resolution capabilities

• Demonstrate excellent time management and organizational skills

• Demonstrate excellent time management and organizational skills

• Excellent verbal and written communication skills with the ability to interact with all levels of associates and management

• Ability to continuously learn and adapt in a changing work environment

• Flexible/team player – associate will be cross-trained to support multiple functions within team

• Self-motivated and dependable

• Proficient in Microsoft Word & Excel

• Must be meeting/exceeding expectations in current position

Job Band:

H6

Shift:

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Individual contributor role within the Unclaimed Property- Safe Box Escalations unit that demonstrates leadership and analytical qualities. Processes transactions in one or more of the company’s internal operations to support domestic businesses or services functions such as Claims, Research, Escalations. Responsibilities may include: claim review and research, meeting organizer, reporting, customer service support, reviewing and processing transactions to include closing accounts, reconciling, correspondence preparation, and performing other support operations functions as required. Maintains internal operational and financial controls and ensures they meet bank standards. Ensures quality service and effective and efficient operations support for the assigned area’s internal business partners and/or external customers/clients. Performs all the functions required at the Sr. Ops Rep level and may act as a subject matter expert. Able to prioritize and complete daily work to meet deadlines and goals. Demonstrates a good working knowledge of the processes and procedures and the ability to identify and implement process improvement opportunities. May provide guidance and direction to less experienced team members. Also, specifically: This is a fast paced environment and must be able to work under pressure to meet strict deadlines. Also, responsible for preparing various internal and external detailed reports, as well as letters to customers, while utilizing internal systems to research, complete maintenance and close safe deposit box accounts. Associate is also expected to learn and assist with other functional responsibilities within Unclaimed Property – Safe Box.

Required Skills:

• Must have attention to detail and accuracy & be able to meet pre-established deadlines

• Must be able to be organized and complete claims organization and settlement operations over many lines of business.

• Must be able to interact with all levels of leadership within the organization

• Available to answer job specific questions

• Provide subject matter expertise for training materials, procedures, projects

• Ability to work independently

Desired Skills:

• Strong problem identification and resolution capabilities

• Demonstrate excellent time management and organizational skills

• Demonstrate excellent time management and organizational skills

• Excellent verbal and written communication skills with the ability to interact with all levels of associates and management

• Ability to continuously learn and adapt in a changing work environment

• Flexible/team player – associate will be cross-trained to support multiple functions within team

• Self-motivated and dependable

• Proficient in Microsoft Word & Excel

• Must be meeting/exceeding expectations in current position

Shift:

1st shift (United States of America)

Hours Per Week:

40

Learn more about this role

Full time

JR-22041189

Band: H6

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Adina Neagomir

Referral Bonus:

0

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the “EEO is the Law” poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the “EEO is the Law” Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\EEO\Supplement\Final\JRF\QA\508c.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .

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Job Posting: JC212921725

Posted On: May 08, 2022

Updated On: May 23, 2022